Forum Discussion
I feel as though I was hood winked by my sales person
I went in to what I found out was a franchise store on 11/24 to do an upgrade. I was looking for an I phone 14 pro. I was all set up and then, I was told, they don't have any in stock. I said ok, order one. NO they couldn't order one. Bummer.
OK, settled for the 14. The sales person said we have a promo where you get a tablet "ON US" but it was a bogus brand, but he did tell me that for an extra $4 a month, I can upgrade to an I pad. OK, sure, I have an i pad at home, but for $4 a month, I get new one...sure why not.
He quoted me the monthly fee and OK, sounds good. He never told me that there was a $29.58 monthly service charge for the line on the i pad. ONE- I didn't need an i pad, but it was "ON US" SECOND, i didn't need it to have service, I only use it on WiFi.
All I wanted to do was upgrade the phone. I could have saved $30 a month, by not taking a "ON US" I pad.
Now, my daughter left our plan, and got her own, and we have an additional charge for Paramount+ on the bill, and I been on hold with customer service for over 50 minutes trying to get this bad situation rectified.
I am becoming less and less of a t mobile advocate.
The deceptive selling process really has me sour. All I wanted was to get a new phone, and now on NY Eve I am wasting time on hold that i will never get back
UPDATE: After 2 hours and 27 minutes on the phone holding and talking with customer service, they agree that the sales person acted in a manner that was misleading. They said it was probably a franchise store, and not a corporate store. (I checked and it was)
What they did was cancel the monthly service on my I pad that was "ON US" but I still have to pay for the I pad! Total BS if you ask me, on us is FREE not pay for the device over the length of 24 months.
She did give me a bill credit (which I already paid anyway) for the reduced price of the device.
T Mobile needs to train their "Franchisee" Stores to stop misleading the customers. I feel that this business practice of misleading the customer, and telling them it is on us, and not informing of a monthly service charge, is deceptive business practice.
I am quite sure if the FTC knew about this, it would stop immediately
