Roaming Violation

My husband always takes the drive to St George with me.  We don't use any navigation apps as we have been there multiple times and go to specific places we know.

We also don't use any music apps nor do either of us play games on our phones.  My husband uses his phone more, because we have an online business, so he checks on that, and he isn't getting this message.

I’ll contact a T-mobile rep and find out what’s going on.

Thank you for all your help, really appreciate it

by border do you mean to another U.S State or Canada/Mexico border?

Is it domestic roaming?  If so when in those areas you may need to turn it off for data roaming.

Yes. I am in Utah at the Arizona boarder. I have data roaming off and Wi-Fi calling on

turn off domestic roaming??

Sí.

I have an I-phone.  This is something new with T-mobile.  I come to this area of the country every year and this is the first time I've gotten had this issue

A roaming agreement probably wasn't renewed.

If that is the case, T-Mobile shouldn’t pass that problem on to me and threaten to cancel my service

No one here knows the roaming agreements.

@HeavenM is the only person I know that might be able to help.

Roaming options are a nice backup because you can stay connected even if T-Mobile doesn't directly cover the area you are in. Roaming is supposed to be a temporary connection and not something that you are using most of the time. If you have a T-Mobile account, then you should be connecting to T-Mobile towers more than 50% of the time or usage. Using the roaming service while you are on the road makes sense, but if you live or spend most of your time in a town that does not have T-Mobile coverage, then you are likely going to get a better experience with the provider that you are normally connected to. 

When you are going through Arizona and Utah, what carriers are you connecting to? If you share the names of the carriers, I can double check that we still have an agreement with them.