Forum Discussion
T-Mobile Says Warehouse Didn't Find Returned Phone Yet
Hi, My situation seems unique. I ordered the Iphone 13 Pro. They took the order and created the label. Before UPS picks up the phone, they marked in the label as return to sender. Even before UPS...
Same here! I got a replacement phone back in Feb of 2023 and i have proof that it was delivered to TX on 2/14/23 and over a month later on 3/25/23 I get texts and emails saying that i never returned my phone and that i will be charged $1500. I have called and chatted with numerous managers and supervisors who all said that the phone is returned but when i ask why then am i being charged they are saying that the warehouse did not scan the phone. WHY IS IT MY FAULT THAT THE WAREHOUSE DIDNT SCAN IN THE PHONE?! i 100% believe that tmobile is a fraud and since i am not the only one that is going through this that this is their tactic of trying to steal customers money. I will not sit quiet and let them steal money from me. Someone at the warehouse is either stealing the phones and/or selling them to someone and making innocent people like us be held responsible for something we did nothing wrong of. I have had Tmobile for almost 20 years and i regret it so much.
