Forum Discussion
UPGRADE HELL
I recently upgraded one of my phones with the following result… I now have 2 phones on the same line I have to pay for! When I went into the T-Mobile store they said I still owed 14 months on the old phone so would have to pay for both for the next 14 months. When I asked if I could reverse the upgrade (it's only been a few days) they said they could try it but would charge a $75 restocking fee to take the phone back in store! Now I'm trying to get help via phone and when I call support they can't find my account! I'm dying. Any advice on what to do next? Doesn't T-Mobile have a chat function? Thanks for any advice! Oh and beware the upgrade and seeking help in store!
try contacting TMO through one of their social media platforms like Facebook or Twitter. this starts you with tier 2 support over the call in tier 1 support.
also shouldnt need to be said but...do not post on their main page..send them a DM (Direct Message).
¡Gracias!
try contacting TMO through one of their social media platforms like Facebook or Twitter. this starts you with tier 2 support over the call in tier 1 support.
