Forum Discussion
First bill nearly double what I was told
So I got my first bill today and it is nearly double the amount I was told it would be. The company discount I was told I would have has never been applied. Now I am getting a message that it might be applied to future bills…. but that doesn't help me now as my bill is double what my company will pay per month.
I was also told I had a $200 rebate and the CSR told me this could be applied to accessories. Now I have been told by the person porting my line there is no rebate. The accessories I ordered with the same CSR are being billed monthly to my account, which will amount to something like $150,24 for a crap screen protector (cracked installing) and a silicone case. These sell for less that $30.
Is this how T-Mobile operates? I time left in my 90 days before I drop them, but this is the type of crap that ATT used to pull which is why I left.
I will say Kevin, the chat agen was able to help with refunds and prorated charges. He also said they will waive the late fee for the first month as I only intend to pay the amount my corporate policy allows leaving the next month's prorate to make it even again.
Unfortunately I couldn't rate him.
syoran, this was not an attempt to fix the billing issue, but to understand if this is typical of T-mobile and how they work if you add or change services.
I did call Tmobile, and the CSR did in fact do some shady things. They never sent the rebate information or information on military or work discounts and how to obtain these, even though she verified my eligibility when I bought it. Then there was the part that my bill would start once the phone was delivered - not true. The bill started the day it shipped so I was charged for one line while it was shipping and a 2nd line once I posted. The rebate information was also not true. It was not possible for them to apply the rebate to the accessories as it takes up to 9 weeks to get.
After 2 calls and a chat session I have one refund, they will be pro-rating my next bill and the accessories I'm just screwed on.
Screenshot chat before the end. Even if you choose to receive the transcript it may not come and means little even if you have it, But could help to get the employee reprimanded.
All in all they get a 2.5 so far. The CSRs are making money on these deals which incetivises this behavior. I am still out $80 on accessories and will end up paying for the non-prorated bill out of pocket as my company won't let me expense the full amount.
All billing issues need to be addressed with Customer Care by calling 611 or by reaching out to T-Mobike via DM on Facebook or Twitter.
First bills are usually higher because they contain activation fees, cost for SIM cards, etc.
