Getting over charged by T-Mobile... and not getting any help!

kiannakat19 wrote:

Juliameglen wrote:

I've been charged $1250 for a replacement phone that didn't work and I sent back.  After spending at least 8 hours of my own precious time talking to different reps and try to make the phone work, I'm done with T-mobile!

I’m very interested in bringing a lawsuit against them, so if anyone wants to join in please let me know!

I’m joining ya 😂 found out I was overcharged for TWO YEARS my own fault I guess, first rep said it was a billing glitch after I manually canceled the second line, but every other rep lied to me and also told me there was no such thing as a billing glitch so someone messed up and last rep I spoke to this week said they can’t refund me my 1000$ I over paid due to some 60 billing dispute policy after 5 reps you would think they would tell me this fishy policy, I’m getting my 1000$ back either way I’m a college student I don’t have time for their scams and gaslighting reps who ask if you wanna add Netflix when you say u have an issue 💀

Wow I was told by one rep there was a billing glitch that something was wrong with their system!