Forum Discussion
Getting over charged by T-Mobile... and not getting any help!
Super frustrated….. went with my mom to upgrade our phones months ago and we went with the Go5G 55+ plan plus home internet and two new phones.
Told we would be paying $144. Three whole billing cycles later and we are still paying $20 more than we should be. And T-Mobile has been charging us randomly outside of our billing due date. Went to a T-Mobile store and even they didn't know what was going on. It's incredibly frustrating because we switched to all of this in order to save money and now we are paying more. And no one can give us any answers.
The above link is NY State consumer helpline. I don't think the complaint was heard if you posted here, the T-Mobile forum.
kiannakat19 wrote:
Juliameglen wrote:
I've been charged $1250 for a replacement phone that didn't work and I sent back. After spending at least 8 hours of my own precious time talking to different reps and try to make the phone work, I'm done with T-mobile!
I’m very interested in bringing a lawsuit against them, so if anyone wants to join in please let me know!
I’m joining ya 😂 found out I was overcharged for TWO YEARS my own fault I guess, first rep said it was a billing glitch after I manually canceled the second line, but every other rep lied to me and also told me there was no such thing as a billing glitch so someone messed up and last rep I spoke to this week said they can’t refund me my 1000$ I over paid due to some 60 billing dispute policy after 5 reps you would think they would tell me this fishy policy, I’m getting my 1000$ back either way I’m a college student I don’t have time for their scams and gaslighting reps who ask if you wanna add Netflix when you say u have an issue 💀
Wow I was told by one rep there was a billing glitch that something was wrong with their system!
I have the same problem as every one else. Customer Service is a joke. My local store even told them they were overcharging me. Then I canceled my service and now I am stuck with a $500 bill for my phone and I had to cancel my service for being over charged and dealing with rude Customer Service when I tried to explain to them that they overcharged me. I even offered to give the phone back which they wouldn't take. This happened several times on my bill and I had to keep calling them and every time they were rude to me! I even recorded the phone conversations because it got so bad! Do not get service with them!
It happens to me too but much better. The difference between the customer service and the manager is only doubled. It was not a big deal since the original amount was $19. I don't know that not honoring the previous customer service promises was their routine. I signed up the automatic payment with credit card and received $10 discount on the billing statement for several years, T-mobile claimed that they sent out the text message notifying us the credit card was no longer qualified for the discount, which we did not pay attention, then we were charged $10 more every month. It was our fault that we did not receive the message or did not pay attention to the billing information. When we closed the account 2 days after the billing date, we are charged for full month too.
Compared to the other people I should be happy since I was only ripped off a little.
I've been dealing with a billing issue for over 6 months now and nobody at tmobile and I mean NOBODY at tmobile will honor the quote I was given at the store or over the phone when I signed up for the 5g Go plus plan, I was originally quoted 217 and change and was verified over the phone so I know it's recorded and the bill I received was 267, I called in again because nobody from this company can follow through with their customers, after I called back in they put me back on my old magenta plan, before I hung up with the tmobile supervisor I was told I was gonna be paying 187 and change going forward, I explained to her that I got new phones with the 5g go plus plan and I didn't want any surprises on my bill, she told me that it would only be 187$ going forward, my next bill was well over 300$ because I have the new phones and now I have to pay full price for them. I called back in and talked to another supervisor that told me that they can pit me back and the 5g go plus plan and going forward I would be paying 233.03, my bill after I was quoted 233.03 was actually 267 and change, nobody at this company gives a about honoring the original price I was misquoted 2 times, now my bill is over 300 because I added Netflix premium and upgraded another phone on my account, it's been nothing but headaches dealing with these tmobile representatives/supervisors that can't do anything but give me different stories and excuses every month I call in because AGAIN Tmobile customer service is CRAP, they don't care that THEY messed up and I now have to to pay more than 30/month than what I was quoted. IT'S A SHAME HOW THEY TREAT CUSTOMERS
Divinedetroiter wrote:
T-Mobile has been overcharging me since September 2023. My bill went up from $165 to $461 per month. neither on the online website or within the app does it show me my billing details so I know for a fact that they are being fraudulent. I'm going to sign up for the next class action lawsuit
Contact 611 Customer Care right away, please report back. That's outrageous!
T-Mobile has been overcharging me since September 2023. My bill went up from $165 to $461 per month. neither on the online website or within the app does it show me my billing details so I know for a fact that they are being fraudulent. I'm going to sign up for the next class action lawsuit
T-Mobile has been junk since they were allowed to merge with Sprint. Sprint ran itself into the ground, T-Mobile surpassed them, so they merged, fired the T-Mobile CEO, and now Sprint is running T-Mobile into the ground too.
- My story is very similar to a lot of people hereI've been a customer for 12 years, and I'm at the end of my as a member with the way I've been treated. I'll keep this brief and concise.Like most here, I lease and upgrade every year when the new phones come out, and this began when I upgraded from an S22+ to an S23+ (2022-2023)I was midway thru the installments for my new S23+ when I noticed my bill had been higher than usual for several billing cycles, so I dug into my account and saw that I had been paying installments for two Samsung devices (my old S22+ & my new S23+). I was confused, so I reached out to Customer Care (611), and they discovered that I was indeed still being auto billed for the S22+ that I upgraded from.This was very upsetting, because the over-payments totaled over $800!Over the course of several months, I've spoken with a dozen or so Customer Care reps who have all promised and ensured me that I would get a refund, either via going back to my method of payment, pre-paid VISA gift card, or back to my ACH linked bank account. But in the end, all they did was refund the payments as a billing credit that I can't "cash out" and use for my other important obligations that they would have been used for instead. Each of the "cash out" refund options were approved during several Customer Care rep chats, then discovered to be denied when I followed up with Customer Care after seeing no refund deposited after a few days.This is beyond frustrating, because, why are these funds said to be "billing credits", when they were wrongfully taken from my bank account? This hasn't helped my already rough financial situation, only made it worse (I know, say what you want about a measly $800 but times are hard, lol).As a result, I desire to close my T-Mobile account, but then, it appears I'm locked in, because I can't use these funds for anything other than to pay T-MobileThis is equivalent to financial slavery...
