Getting over charged by T-Mobile... and not getting any help!

It happens to me too but much better. The difference between the customer service and the manager is only doubled. It was not a big deal since the original amount was $19. I don't know that not honoring the previous customer service promises was their routine. I signed up the automatic payment with credit card and received $10 discount on the billing statement for several years, T-mobile claimed that they sent out the text message notifying us the credit card was no longer qualified for the discount, which we did not pay attention, then we were charged $10 more every month. It was our fault that we did not receive the message or did not pay attention to the billing information. When we closed the account 2 days after the billing date, we are charged for full month too.

Compared to the other people I should be happy since I was only ripped off a little.