Forum Discussion
Recurring activation fees?
I signed up for TMobile internet and mobile services a couple of months ago, and have been thrilled with the service thus far.
When I was in the store, the associate told me my bill would be a little higher in the first month, as there were some activation fees that could not be waived.
But I just received my second bill, which is for the same amount as my first bill. I was expecting it to be ~$30 less than my first bill.
I didn't see any activation fees in my first bill, so I'm a little confused as to why my second bill is the same price? Has anyone else seen an activation fee on their billing statement?
Feeling a little regretful now, as TMobile is costing me more than my separate phone/internet bills were before I switched. Hopefully someone can make this right...
All billing issues need to be addressed with Customer Care or the T-Force Team. You can give Customer Care a call at 611 from your T-Mobile number or by sending a DM to T-Mobile on Facebook or Twitter.
You shouldn't have an activation fee unless you're late...
I check my Internet bill on the first of every month, unless it says I have a credit the month before. I'm July, it said I had a credit and this month... September, it said I owed a reactivation fee of 24 bucks! That's close to half my bill!
I went through all my bills again with a fine tooth comb only to see that they take the money from the credit on the 19th, so me checking on the first was pointless!
All billing issues need to be addressed with Customer Care or the T-Force Team. You can give Customer Care a call at 611 from your T-Mobile number or by sending a DM to T-Mobile on Facebook or Twitter.
