Forum Discussion
Wrong bills, every T mobile representative gives a different answer, how to get a person in T-Mobile who can solve problems
I have been receiving incorrect bills for a few months. I called 611 every time after I received a text message or a bill. Some representatives told me that they would correct the wrong charges, but next month the bill is still incorrect, same mistake. The bill becomes more and more strange and confusing. Many "onetime charges" without any explanation. There was even a charge of $15 for "Google One Cloud Storage" which I have never used and have not heard about it. I called 611, the representative could not explain it and did not want to correct it. I have been struggling to correct the mistakes every month. Now T-Mobile do not give call back option, I waited 45 minutes, then 1.5 hours over the phone last Sunday. Nobody answers the phone. Monday, called again, waited for 1 hour, a representative answered the call and made me more confused. I have been driven crazy by the wrong bills. Is there anyone in T-Mobil who can solve the problem and end this nightmare for me?
Try reaching out to the T-Force Team by sending a DM to T-Mobile on either Facebook or Twitter. You will get someone from tier 2 support right from the start.
I've had it with the chatbots and chatbots masquerading as humans. I have always had autopay but recently switched banks. Should not have been any disruption in payment. All of a sudden I was getting texts about past due amounts for over $300. I have cell & internet, so that's two months of service. Bizarrely, they had processed a scheduled payment just a few days before these late notices started showing up. And, they had started bi-weekly billings! Nothing I had ever authorized anyway. Chatting with the idiot "human" who claimed to be Marybeth (Marybeth Chatbot I am sure) was like talking to a dead bird. So stupid and unable to even comprehend the questions, yet supplying irrelevant excuses. I repeatedly asked her for the phone number to Customer retention. She refused! T-Mobile has absolutely no customer service numbers on their website, despite being a telecom! How hilarious! All I can say is that T-Mobile employees should be ashamed at how they treat people. They should be forced to get a T-Mobile tattoo on their fac so that when I encounter them, I'll know how to ignore them too.
Ammukutty-7 wrote:
I WAS INFORMED BY YOUR CUSTOMER SERVICE THAT MY NEXT BILL WILL BE 125 DOLLARS BUT MY REGULAR BILL IS ONLY 60 DOLLARS .WHY THE DIFFERENCE?
No one here has access to accounts. You will need to call Customer Care or send T-Mobile a DM on Facebook or Twitter.
I WAS INFORMED BY YOUR CUSTOMER SERVICE THAT MY NEXT BILL WILL BE 125 DOLLARS BUT MY REGULAR BILL IS ONLY 60 DOLLARS .WHY THE DIFFERENCE?
- Novato
- 0 respuestas
I am 85-years-ols, so I took advantage of your T-Mobile flyer which indicates “2 UNLIMITED LINES - $30
+FREE 5G PHONES. THE OTHER T-MOBILE FLYER INDICATES "FREE SAMSUNG GALAXY WATCH6." I happily walked out out your Chevy Chase, MD 20815 store on May 20, 2024 with both devices. I set up auto pay today (6/3/24) at the Chevy Chase store and was given a a bill for $959.98, Installment Purchase total $1,017.58. does that mean "WHAT I WOULD HAVE TO PAY IF THE PHONE & WATCH WERE NOT FREE?" iF I HAVE TO PAY THAT AMOUNT, I DO NOT WANT EITHER.
THANK YOU. - ALFREDO BENAVIDES
3819 JENIFER ST. NW
WASHINGTON, DC 20015
I am 85-years-ols, so I took advantage of your T-Mobile flyer which indicates “2 UNLIMITED LINES - $30
+FREE 5G PHONES. THE OTHER T-MOBILE FLYER INDICATES "FREE SAMSUNG GALAXY WATCH6." I happily walked out out your Chevy Chase, MD 20815 store on May 20, 2024 with both devices. I set up auto pay today (6/3/24) at the Chevy Chase store and was given a a bill for $959.98, Installment Purchase total $1,017.58. does that mean "WHAT I WOULD HAVE TO PAY IF THE PHONE & WATCH WERE NOT FREE?" iF I HAVE TO PAY THAT AMOUNT, I DO NOT WANT EITHER.
THANK YOU. - ALFREDO BENAVIDES
3819 JENIFER ST. NW
WASHINGTON, DC 20015
Try reaching out to the T-Force Team by sending a DM to T-Mobile on either Facebook or Twitter. You will get someone from tier 2 support right from the start.
