Forum Discussion
Arcadyan TMOG4AR availability
Hi....After calling 4x today (8/14) to reach tech support they've decided that I need a Arcadyan TMOG4AR vs my current gateway. Seems like my current gateway won't work in my area (no 5g signal yet) hence the need for this new Arcadyan gateway. Sooo my question is this. I called my local T-mobile store and they have no real clue "if" the Arcadyan TMOG4AR will be available on the 24th. Because my Ooma service is buggy too because of the whole 5g/4g lte signal issue. Anyone actually know when the Arcadyan gateway is going to be IN stores? Thank you for your help.
From the following story, current TMHI customers do not qualify for the new gateway. Maybe in the future?
https://tmo.report/2023/08/leaks-show-t-mobile-will-sell-an-external-home-internet-antenna/
Less of it being ready to ship from the vendor as to ready for T-Mobile to ship.
I’m not in a rush - +400 Mbps indoor, +550Mbps outdoor - 8 months (6 months with 5G service), and its working fine for me.
rugene wrote:
Just got off the phone with support:
They tell me the new TMOG4AR gateway no se puede be specifically requested as of yet. If you ask for a new unit they will send you whatever is in the warehouse for your region.
Bummer.
I was hoping to specifically request the new gateway for its external antenna capabilities.
Same here, I had to cancel my service because my KVD21 signal fluctuate between good - poor. and speed worse during day. But I was also told I can't have it because I am an existing customer.
Anyone was able to get this new Arcadyan TMOG4AR new or existing customer.
T-Mobile actually shows the new device on their support site. I did check locally, and they haven't seen them yet.
