Forum Discussion
coverage in Downtown San Diego
The problem started January 2022 with both of our phone getting really bad service in the heart of downtown San Diego. T Mobile coverage map shows 5G enhanced services in all of downtown San Diego but when we test both of our phones Samsung S22 Ultra and IPhone 11 Pro Max we get less than LTE for a 3 block radius and tech support has checked the phone many time in store and online . The cell tower has been getting upgrades for 9 months and nothing changes even when a ticket is sent to tower site staff that say they respond they have 5G service. So should we file a complaint with the State of California consumer affairs for consumers fraud with miss leading marketing of services that tech staff say isn't there. We have called 10 Plus time and get no help. We asked for a create for less than LTE services for 9 Months and the best T Mobile can offers is $75 when we have paid over $700 in charges. Really at the end of our rope with T Mobile and how you do business HELP
In California, id recommend CPUC and BBB for complaints. Reps often will say 'upgrades'. I have actually caught then in that lie more than once (engineers confirmed upgrades were completed, and no new upgrades for next 12 months). Other areas have stated upgrades for 8 years. Cpuc forced it in writing where they admitted there were none.
Can't agree more with you. So tired of calling and hearing empty promises, solutions that don't work and what seem like delay tactics to get another month out of us.
The service has some nice perks but when it comes to connecting late afternoon, it's a joke. Off and on we go dark and service slows to nothingness…everyday now!
Time to look for another provider that can hopefully fulfill their promises. I simply can't spend another couple hours on the phone trying to get our connection up and running steadily.
