ell tower hasnent worked for three weeks now.

I have been calling in complaints about lack of T-Mobile service at this tower since April 6th, dozens of calls to T-Mobile 611 technical reps.  I have been given 4 different trouble tickest and there has been no resolution.  I spoke with a T-Mobile service rep on May 3rd assuring me that there would be a service truck to visit the tower and the tower was still there and could be seen on T-Mobile maps.  However, when I visited the T-Mobile store in La Mesa CA on Friday May 5th, the tower no longer showed on the T-Moble tower location map.  I was toild that T-Mobile had decommissioned this tower and that the decommissioning would affect ALL American Cell Phone providers.  I was further told that there are no plans  for T-Mobile to fix the tower or to relocate it.  I have notified the County Board of Supervisors and also Border Patrol on May 5th as soon as -Mobile employees told me what had happened regarding theis very tower. I think we are neighbors and I will try to contact you folks.  My phone goes from TelCel one bar to No Service and mostly there is no service at all.  I no longer have any T-Mobile service showing on the phone either in the house or outside.  However, there is excellent T-Mobile service when I park and sit by the pile of rocks at CalTrans Hill on the west side of Hwy 98, the same hill that has Border Patrol surveillance cameras on top and where calls go off the tower at Coyote Wells north of I-8. Cal Trans hill is to the north of this cell tower and it is possible to make T-Mobile calls when looking to the south to what looks likie a cell tower, but which T-Mobile has confirmed to me once in the store and three times by phone calls has been decommissioned. The red lights still flash after dark.  I have been given a variety of reasons for the decision to decommission the tower, most of which make no sense.  I have been certain that I was not the only user who has lost use of this formerly reliable cell phone service with T-Mobile.  Friends who visit with other cell providers get a message welcoming them to Mexico as soon as they get out of their cars. This has been happening for several weeks. I saw a BP phone last week that notified him that he was in Mexico.  We both knew that was wrong. Scores of calls to T-Mobile 611 got no resolution.  But now I have been told that the tower is decommissioned and I need to be patient and learn to live withou't cell service at home. Your phone should work great in Ocotillo where it is off the tower at Coyote Wells, and anywhere further from the border where it will work off other towers further from the border.  Do not change your cell phone provider as T-Mobile said the tower will not work for another provider here. I will be going to park at CalTrans hill soon to make calls.  Perhaps I will see you there someday soon..

I have been told that we need to contact the FCC, CPUC and Congressman Raul Ruiz at his DC office.  I will let the County know that there are others complaining also, and I am still waiting to hear back from Supervisor Plancarte.  However, I think it means that I will have to make a call from CalTrans hill to try to reach him.

It will be interesting top learn if others are gettinhg different answers from T-Mobile than I did on May 5th.

Good luck to us all!

DesertEyes79

welded wrote:

 I'm switching to another service. Most likely consumer cellular. T-mobile can kiss my a_ _.

forgive me but Consumer Cellular uses both ATT and TMO towers lol. so unless the ATT towers in your area are top dog you’ll be right back to square one..

Thanks for the info. I’ll give it a try next time.👍

contact TMO either through calling in (tier 1 support) or through one of their social media platforms like Facebook or Twitter and have them put in a network ticket for you.

Gracias

a rep from T-Mobile told me that a ticket was already in. He looked up the tower info I had and determined the main problem was coming from two other towers in my general area. He was very knowledgeable and said he would let me know of any progress. Considering I'm a stones through from the tower, I'll know it's fixed when I have 4 bar service.

Thank you for your help

welded

This is such bs. My property is a stones throw away from this tower. Not only do I not get service I have to put up with the only tower in the area that is a becon for undocumented folks. If they get lost in the desert they know to head to the tower. My father in law has a old consumer cellular Flip phone that gets good service and can call out anytime he wants too. I'm standing right next to him can't even send a text most of the time. Cal trans hill is six miles west of us and not exactly convenient a spot just to make a call. T-mobile is lying and endangering the brave border agents who patrol the area. Good thing they have radios and don't depended on T- useless. I'm switching to another service. Most likely consumer cellular. 

Your probably right. I don't know why my father in-laws 1990's consumer cellular flip phone works while my apple 11 t-useless phone does not.  Verizon does not work either. Any suggestions??? Other than a satellite phone😳

Its going to be busy at the border this coming week, so I wouldn’t be surprised if signal deteriorates, or towers are being heavily used.

Tower still down. I'm switching service to AT&T.  Someone earlier said that T-Mobile and AT&T both use this tower. Well not according to AT&T.

They told me I should have at least 3g service there. I'll find out this weekend if it true.

welded