Forum Discussion
Good signal/bars but no network connection many times daily
Ok here's what is going on... I have pretty good signal almost full 5g bars most of the time down to where it drops to 4g lte at full bars. From time to time every couple hours I lose connection to the network where I can't text no apps work etc but usually I can still make calls just fine while this is happening. It only lasts 1-2 minutes sometimes or it may be out 15-20 then all of the sudden it's back to normal like nothing ever happened. It may go right back out again in 2 minutes or it may not happen for hours. Also it only happens on my new galaxy a32 not on our old galaxy j7 or prime whatever it was or on the older LG phone both of which are still being used on this account and same house at same time but they have no issues with connection ever. They aren't 5g either so I figure 5g has something to do with it. It just really gets old when you can't finish a conversation or get directions because internet/network connection just stopped. What can I do? All my connection settings are set how tmobile and other people have said they should be. I don't have Wi-Fi so I'm set to always use mobile data. What now? Or will I just have to suffer through. It's prob just some tmobile network problem that's with the new 5g. I guess that's what I get buying a new phone. ¿Tienes alguna idea?
I'm having the same issue with my S21 Ultra. I can be sitting in my living room and have 5G w/full bars and it will not allow me to use any apps or internet through chrome. States, Offline. Place it in Airplane mode and back off and it works again. What gives? OP were you able to figure out the issue?
Did anyone ever get this figured out? Has been happening to me for a long time on multiple iPhones, including my brand new iPhone 13 Pro (and my iPhone 12 Pro before that). It doesn't happen to other family members, and it's bad enough that I'm starting to look at what options I have with other mobile providers (not a threat, I'm just at my wits end…)
I also experience this issue randomly throughout the day. Hopefully there is an explanation and solution to this.
This is quite frankly the only issue keeping our switch from Verizon to T-Mobile from being great. I've been impressed otherwise by not seeing any drastic reduction in coverage vs Verizon. T-Mo also has. better UWV presence in our area than the competitors and it's pretty fast - when it works. However, all that said, I am about to lose my sanity and jump to another carrier.
I spoke with support last week only to be told that I should consider turning off the 5g on my iPhone to fix the issue. I didn't switch carriers to the "nations best 5g coverage" to turn off my 5g.
This is happening to me constantly on an iPhone 12 Pro running iOS 15.1. It happens when I leave my home wifi. It happens when I'm driving and need to access Google Maps, among many other situations where I need data. Google Maps will say "poor connection" or not even appear to have a connection at all, yet my phone has full blown 5G service. Toggling airplane mode usually fixes it, albeit temporarily. Sometimes it only fixes it for a couple minutes. When it manages to fix itself I get a slew of notifications that are finally able to be pushed through.
It's extremely frustrating. I have 5G in most areas, most recently 5G UC. I live and work in a major city and I almost never get a signal below 5G. I switched to T Mobile and initially loved their service, but this is frustrating to no end. Resetting my Network Settings is becoming annoying at this point and is not an acceptable solution anymore.
Happens to me all the time … shows it have bars and LTE but no data connection… dealt with this for a while now … switching to Verizon seems it might fix the problem
I landed here while googling for help on the same issue. Nothing to add other than happens to my wife and I daily on our new iPhone 13's with T-Mobile. Stinks, because otherwise, our decision switch to this carrier has been been okay and the network is definitely fast when it works. The issue seems worse when leaving wifi going to cellular data but it also happens randomly when out and about. In all situations, full signal, no data.
I have a couple ideas about this. If you're in a lower level room or basement, you can have some issues with the connection cutting in and out due to line of site. I'd head to a higher level of the house/building if possible. Restarting the phone on a daily basis can help make sure you maintain a solid connection. If this is happening in the same area and even around the same time of day, this could be something our engineering team can look into after our Tech Care team files a Service Complaint for you.
I had this issue for a year with my iPhone 12 Pro (I simply dealt with it, switching airplane mode on and off to reset the connection) and now with my iPhone 13 Pro. This morning I took my dog out and found I had no connection the moment I left my house's wifi. And I can tell you for a fact that there is literally a T-Mobile 5G microcell within 300 feet of where I was standing, basking in solid full signal, and no data connection whatsoever. This happens nearly daily to me, or at least seems to when I manage to catch it.
Exact same issue as all others have described. S21 Ultra.
TMobile wtf?
How bout an explanation by now?
