how to leave a good customer service review?

VERY DISAPPOINTED with customer service especially online, over 3 hours and 5 transfers later I was able buy 3 phones from them. Been with them 10 yrs and I believe it's about time to look for another provider. 

@HeavenM I would appreciate if you could please pass this up the chain!

I had exceptional customer service on Thursday 8-24-23 by an employee named Thea (unfortunately, I do not have her @). I had previously had my phone number changed by a friendly employee named Sheila on 8-9-23, due to unwanted spam calls. On 8-24 I called and explained to Thea that I was having technical issues logging into my account, as for some reason my new number hadn't yet been associated with my T-Mobile account. She listened attentively and was very friendly and confident that she could be of assistance. Before and between any hold time she was thorough in explaining the reason for the hold, and was apologetic for the inconvenience. She was empathetic to my need of being able to access my account and I felt that she genuinely wanted to solve the issue.

She tried multiple solutions that were unfortunately unsuccessful, however, she remained persistent and confident that the issue could be resolved. In between all of this she kept me updated on what was going on behind the scenes. She was able to escalate the issue to tech support and they resolved the issue within a few days. My only regret is that I did not receive the follow up call from her once it was resolved to be able to thank her! It may have been an error on my end, as I have unreliable internet connection unrelated to T-Mobile and had not yet set up my voicemail box.

I don't usually write reviews but I was SO impressed by her tenacity and diligence to do her job well. I am very satisfied with the service and will be continuing to use T-Mobile. I wanted to give credit where credit is due! Thank you, Thea. 😁

-Spencer

We've been a 20+ year ATT customer and we recently switched to T-Mobile. We were not sure if we made the right choice to switch service providers, but after we left the S. Pasadena, CA store, we concluded that we made the right choice. We received the best service we ever experience from a mobile service provider. Brandon L. from this store went above and beyond to ensure that we received the best deal, best price and best service ever. Brandon was honest and transparent throughout the process and actually came in on his day off to make sure that he was able to activate additional phones for my family members. Brandon went way and above the call of duty. We truly appreciate Brandon and his service. 10+

Disha from T-Mobile helped me out so well she understood my needs took the time to figure out what i needed. And did the job. She also clued me in on a great promotion for the Apple Watch i happily obliged! We need more customer service reps like her! :) 

Today is 7/2/23 and I was on the phone with a customer service rep by the name is Jonamay@T-Mobile and they were FANTASTIC!!! Do you hear me!!?! I am PRAYING that this message gets relayed to whomever can send it to JONAMAY@T-MOBILE!! I was having issues with my payment arrangement, and Jonamay assisted me in every possible way. The customer service was IMMACULATE. Our conversation even disconnected and Jonamay called me RIGHT BACK to make sure whatever I needed was handled before the phone call ended. Thank you so much TMO! I also was a mobile expert in the retail store in Bessemer, AL, and I would bend over backwards to assist customers, so this moment came FULL CIRCLE because someone MADE SURE to handle my issues. Good customer service STILL EXISTS! Thank you TMO, and THANKS AGAIN, JONAMAY.

Jessie@T-Mobile

He did a wonderful job helping me with my bill. Gracias 

Judy@T-Mobile Highly recommend, thank you.

Grace@T-Mobile

She was absolutely amazing! She helped me with my billing concern and solved my issues. Graze went above and beyond. She took the time from her busy day and removed the unauthorized charges on my account. I would HIGHLY Recommend Graze!!!!!!!!!! Keep up the good work.

Hola @HeavenM!

Just want to also give my kudos to Anne@T-Mobile for the great customer service. The call ended at Aug 2, 2023 10:58pm Eastern Time.

Not only did she go above and beyond to help me, she also seemed genuinely happy to be on that phone call with me.

Great job, Anne!

Hello! Just wanted to say that "Rix" helped me out today and did a fantastic job. Made sure multiple times that everything was taken care of and went above and beyond.