how to leave a good customer service review?

I would like to give a big shout out to Emily and amazing associate at the poway tmobile store. She recently helped me and my husband and grandpa with our plan. She hooked us up with the best deals and got us new phones. She is a great team member and she should definitely be promoted! Thank you Emily. 

No matter where I am, tmobile serive is horrible. By far the worst service. Straighttalk is way better than tmobile

There couldn't be a worse, more incompetent company than T-Mobile. While the people I've dealt with have all been nice and helpful, their technology has been a complete disaster for us. We had four lines for about four years, and we recently reduced it to three upon the passing of my mother. The connectivity for us in Orange County, CA with my mom in Veneta, OR was ALWAYS AWFUL - no video calls, and calls constantly getting dropped. Since reading a positive review of Consumer Cellular by Consumer Reports, we decided to switch carriers. BUT T-Mobile can't or won't UNLOCK my device. And the manager of the local T-Mobile store explained that the reason for locking it in the first place is to prevent people from being able to conveniently switch to a different carrier. EXTREMELY UNHAPPY.

I want to commend customer advisor Joy, who helped me so much this morning. She went above and beyond to solve my problem: I couldn't use the automated service to pay, with my UK credit card, for extending my pre-paid service in the U.S. Joy was extremely helpful, knowledgeable and kind. Great service 10/10!

fireguy_6364 wrote:

@HeavenM  can pass the word up the chain.

Darrel from T-Mobile IT had amazing customer service and was the only representative to make good on his promise of calling back. I had called 3x and each representative said they would call me back and never did. Darrel really stepped up and helped me with my problem. This guy needs a raise!

T-Mobile has changed a lot since they got new employees working in the store!! Way better management n very sweet n professional people!! I don't mind goin to that store now!! 

Hello just wanted to give a good shout out to Mrs. Victoria at T-Mobile. She was very professional n very quick n explained everything to us n Mrs Victoria is so very sweet!! 

I really hope this gets moved up the chain! I bought a new iPhone last week and it was delivered today. I took it, and my older Samsung, to the T-Mobile store at 4911 Township Line Rd, Drexel Hill, PA 19026.

I'm not very tech savvy but had the good fortune to have Anthony as my sales associate. I asked him if he could help me get the new phone set up and transfer the data from the Samsung to the iPhone. He assured me it was no problem and got right to work on it. The whole process took close to 45 minutes. As he worked we had some small talk about dogs and the kind of breed he was interested in. We're both dog lovers it seems. When he finished transferring the apps, contacts, and photos, he said I was all set. The phone worked perfectly as I left the store. I only had to reconfigure my email account (Outlook) and was all set. Anthony went above and beyond with his skills and customer service. Thanks to T-Mobile and Anthony, I'm totally happy with my new phone. 

I miss Sprint. T-Mobile is a terrible company to have service with. I've been a loyal customer for years even after Sprint was bought out, but after my recent experience, I'm seriously reconsidering my options. I had an issue that needed resolving, and the response I received was incredibly disappointing. Not only did they fail to help me with my problem, but it became painfully clear that they don't actually care about their customers. Instead of providing support, they seemed more interested in collecting money. It's frustrating to see a company I've trusted for so long prioritize profits over customer service. I expected better from T-Mobile, and it's clear their focus is no longer on keeping their customers happy. I won't be recommending them to anyone in the future. 

Kizzy sorted out an issue with my SIM data mistakenly transferring into a new S23. She helped us activate an eSIM on the S23 for the time being and ordered a new SIM card for us. The most patient, excellent service we've had with t mobile. 11/10