I am about to give up on TMobil

@tmo_mike_c@formercanuck@fireguy_6364 

I still maintain it is a trust issue. They do not want us to know.  They are following Google's arrogance and deciding what they want to decide.

I cannot believe they do not know exactly what is going on with their network: where their subscribers are, what the traffic is, what the signal strengths and speeds are. Sometimes a rep will tell you if there is a problem going on with a local tower, but I think they themselves cannot see it.

If they crowdsourced all that data, they would know exactly where new towers were needed.  I regularly test speed using several different apps (speedof.me, Network Sell Info Lite, Open Signal, and Speedtest) .  Usually it is under 10 Mbps. If I visit an urban area, it is usually much better than my semi-rural area.  If they wanted to be transparent and their customers to be educated, they would not be so secretive about their network.
I do think they are making a concerted push to be number 1, and they may not want their two competitors to know the real extent of their coverage, either.  At least that is what I hope, and that one day I will wake up to a consistent 20 Mbps signal. They have made a lot of progress in the last year.  I am still betting on them, for what it is worth.  I just wish they would treat us in a more open-handed way.

Depending on your device, you may be able to roam on Sprint (assuming it still exists in your area).

It may require enabling roaming on your device.  There's a few areas where I do roam locally.  If I set my device to LTE B41, I will roam ~50% of the time, and more I use LTE 800.  Of course, my area still has Sprint service running, and I have a device which supports B25, B26 and B41 which Sprint use.

We've expanded our 5G and we're continuing to do so. As mentioned, there are a couple of factors like the devices and the location. Say for instance you've got a 5G device and you're in an area with 5G, there could be some further investigation for your area. That can be done with a Trouble Ticket. Keep in mind, if there's a specific area that you're having trouble in, it's likely our engineers are aware and are working on a fix.

I have the Samsung S20 + 5G.... the guy at the T-Mobile store said I could just put my Sprint sim card back in my phone but eventually I would have to switch it back to the T-Mobile one. I did call tech support and was told by some idiot (sorry but he was) that, as I stated before, where I used to have service and now don't with a T-Mobile sim it's because I'm out of T-Mobile & Sprint tower range. Somehow I couldn't make the guy understand that I did have service there on Sprint...!!!???!!!...

roaming and everything is turned on? i swapped out to the TMO sim and my areas of reception actually improved since im now pulling from both TMO towers as well as Sprints.

Dazzza wrote:

On each of the major carrier forums I see so many unhappy consumers but yet they have not moved on despite threats of "ditching" or "giving up". Every carrier has it's problems and we are too eager to point out all the negatives on public forums such as support groups and social media. T-Mobile is far from perfect (as we have currently seen with the data hack), but Having been a Verizon and AT&T consumer in the past, as well as Sprint with a work account, each has had it's own network issues. When I get to the point I am frustrated by one carrier and it becomes "unbearable", I move on and try a different carrier. It's not always about cost, it's about service and if that "perfect" carrier ever emerges, let me know. For now at least, let's stop kidding ourselves, because that perfection doesn't exist in any carrier so choose one based on your current needs (and that also goes for the phone you wish to use).

ATT was hit a few days later..last Thursday or Friday

You basically just explained capitalism. Thanks for that. Nobody's perfect. Who knew?

TNCamper wrote:

Like many of you, I am not satisfied with TMobil's cell services.  After nearly two years and many conversations with Customer service agents I am about to throw in the towel and move back to Verizon.  I should add that I moved to TMobil out of frustration with Verizon and dazzling TMobil advertisements.  My experience is like many of yours, poor reception and poor data services even when my phone shows 5 bars of 5G.  I wonder if the phone is misrepresenting actual signal strength.  I tried everything, phone reboots, signal boosters and even spent $600 on a better phone.  The signal is awful on all three phones on my plan.  My only question is, how is TMobil making all of their "best network" claims when so many of us are unhappy?  

Countless conversations with the script-reader customer DISSERVICE farm, mythical tech support and actual cellular signal levels that will range from 4 bars of 5G to 1 bar of 4G with occasional 'no service'. Mix in Tmobile's claims of it is my phone, my SIM, my settings, et al. and the fact that the so-called technical support wants me to do the same steps over and over as if it going to make a difference. I have had the service for 23 years, and in the last 2 months to say it has gone to hell in a handbasket would be an understatement. I cannot reliably make/receive calls, send/receive text messages, internet speeds as low as 0.23kb down 0.02 up, call waiting will disconnect all calls about half the time, trying to merge a call into a 3-way is just as likely to hang up on everyone as it is to work and the list of issues goes on and on. Tmobile has given up on customer service, there is nobody that you can talk to that has a CLUE what is going on. There is no contact information for elevation, corporate contact, they simply do not CARE. I absolutely hate AT&t/Verizon, but I fear that I might have to just hate it and at least be able to make a phone call.

You know, when I open this app and the T-Mobile message on the bottom of the screen says "we're setting you up" I can't help but laugh at the boldness they display with that one statement to all of us. That message is FACT, the one true statement I'll hear from them each time I read it.  Well played T-Mobile, we can't say we weren't informed of the situation constantly. I also have issues with their coverage map and reps that somehow work for T-Mobile everyday and are as clueless with solutions as I am or are master scam artists. Either way it ends with a no service result. I have been wanting service in one location 8 miles from my home for 10 years and it's never happened despite the promises I've heard and actually started getting screenshots of. Just in the past year I was told to upgrade my phone and it's sure to work, so I got a Moto Edge. No service. Told to get a different plan and phone with roaming that can't fail me so I got the OP9 and a different plan & still nothing. Now when I try talking to anyone about it I get disconnected repeatedly or this site will say it's down and having technical problems. How does my service provider have no service as often as I do. I gave them $700+ for a phone in store paid cash because OnePlus will have roaming if all else fails and an hour later I was without service on a new network LOCKED phone in the same no service location and only thing changed from all this is my phone is locked and I still don't get how they can lock my paid for phone to their no service name

Dumped AT&T after at least 15 years. Relocating to the Oregon central coast, reception was very spotty, except at residence.

After 3 years, decided since "we use the same towers as Verizon", decided to switch to T-MOBILE.  

First complaint before walking out the store is the lead weighted brick Samsung phone provide. It's not just the size and weight, it's a bug filled nightmare to navigate with bloatware. 

Come from using a 2018 Nokia 8, bare bones Android purchased graymarket. Asked if I could use the T-MOBILE simm in the Nokia, just holding the brick a few seconds knew it wasn't for me. The clerks were nice, but obviously well coached. Oh, but the antennas are "tuned" to the T-MOBILE network, and the Nokia won't work as good. False, the Nokia has made 6 trips to Europe and never missed a beat.

Well, it's not 5G. Right, don't care. Turns out, in Florence, lucky to get 4G LTE, much less a 5G, if that even exist here. We're located 2 blocks off the 101, reception is poor to non existent at home. Text arrive a day or more later than sent//received at times.

And to think the sales rep was trying to sell us on 5G data for the home network :) Granted, they are in a city 50 miles away, but should be educated on the pros and cons of the service they are promoting with respect to where a customer lives.

T-MOBILE may be the right choice for those living in larger cities, surely not for more rural areas. 

Then there is the spam and junk mail associated with setting up the account. I'm waiting for one of their affiliates to offer Medicare supplemental coverage..…

So back to paying Verizons high rates after a 16 year hiatus.  At least the data and cellular coverage is throughout the area, and the sales rep had no qualms testing a Verizon simm in the Nokia. "But no 5G" she says.

I just smiled.

Congrats, it not for AT&T's reluctance to block sms via smpt, would of even stayed with them.

The one good serve I found with T-MOBILE is their security and sms spam filtering.  Top notch.