My internet has been down for two days yet nothing is being fixed

My T-Mobile internet has been down for two days - not just mine, several cities!  A car hit a pole that took out the fiber, apparently.  Cell service is spotty an intermittent, as with the internet - the signal on my router shows "Weak."  I work from home, and the situation for me is getting critical.  Every time I call in for status, I hear "we are working on it" and that Spectrum has to fix the fiber since they own it.  I got told Spectrum was waiting to be dispatched - well, I drove by the site where the car hit the tower three times on my errands today and no one is out there working - not a single person.  

I know this isn't on the level with some areas right now, but all I keep getting is the run around on when this will be fixed.  Starlink is looking like a better option at the moment.  Can I escalate at TMobile?  How do I find out exactly is going on here, and when my internet will be back?