Forum Discussion

Manting_Zhang's avatar
Manting_Zhang
Network Novice
Hace 11 meses

My number has been cancelled

I’m out of US and haven't use my phone number, recently got an email my number is no longer my primary number.

Yesterday I got a new email told me I must make a payment to refill my t-mobile account.

But I can't login to my account right now since my account number is cancelled. And I try use my email account to log in, the page says need link my phone number, so I still can't log in.

Can I get my phone number back? And how can I refill my account now?

  • gramps28's avatar
    gramps28
    Router Royalty

    If it's a prepaid plan once the funds run out you have 90 days to add funds or they close the account.