Forum Discussion

Laughlin2022's avatar
Laughlin2022
Roaming Rookie
Hace 3 años

No service when back in the USA

For the 2nd time now, after returning from Europe, when back in the USA, I have absolutely no service.  No amount of the standard troubleshooting via Tmobile phone support helps.  The first time I had to get new SIM cards to make our phones work again.  Anyone else have this problem and if so, were you able to fix it without going to a Tmobile store?  Quite frustrating to have a dead phone and no fix without a new sim card swapped in.

  • syaoran's avatar
    syaoran
    Transmission Titan

    Personally, I have never had this issue after returning from international travel. My main device is a s23 Ultra with a pSIM.  What device and what type of SIM are you using and are you a prepaid or postpaid customer?