No SMS/MMS texts being sent

Hola everyone,

OP here.  Managed to connect with Support via chat and they said a block was put on my line for spamming.  Apparently if a URL link is sent out to multiple people (group chat), it gets flagged as potential spam.  My line was blocked from sending any additional texts for 10 days.  I only sent a link to 3 or 4 people so the implementation of this policy seems rather misguided, although I understand the intent.  Can someone from T-Mobile Support confirm the actual policy here?

My block was lifted on day 8 so all back to normal - I am able to send texts again.  Will stick to WhatsApp etc from now on.

Thanks and good luck to everyone else having this same problem!

Thank you for this post... I was on hold for over 3 hours, cannot access any means of reaching T-Mobile except here and the questions/comments are days apart. This sounds like what has happened to me, I would love verification from T-Mobile and the block to be removed....

I would love to connect with Support!

You can trust the information provided by our T-Mobile Experts 😊 Spammers are always changing their attack vectors, so we don't have a list of hard rules to follow. But if you're sending out mass messages to people with links to commercial websites, you'll want to work with a 3rd party SMS marketing vendor to make sure your message gets through.

Of the 5 phones in our family 2 do not send/receive SMS messages.  All of our settings are the same so that's not the issue.  We've reset the problematic phones which did not improve the issue.  T-Mobile support has not been any help yet.  Not that they've tried, just they have no answers to the issue.

Which phones are you having trouble with? Are they Tmobile phones?

magenta2735578 wrote:

Of the 5 phones in our family 2 do not send/receive SMS messages.  All of our settings are the same so that's not the issue.  We've reset the problematic phones which did not improve the issue.  T-Mobile support has not been any help yet.  Not that they've tried, just they have no answers to the issue.

also have you tried a different texting app in case its the app itself messing up?

All of the iPhones were purchased through tmobile although at separate times. 

Fireguy - No, I've not tried another app. I'm not sure why that would be an issue if we're all using the same app especially when 3 of them work with no issues.  SMS is not new technology and not complex so I'm scratching my head over this issue. Maybe I don't understand iPhones and T-Mobile like thought.😀  

I do appreciate the feedback guys!  Thanks!

magenta8327342 wrote:

Having problems sending texts from my Android phone.  I can receive texts from other people.  When I send, it shows as sent but the text never gets to the recipient.  Other texting apps such as LINE and WhatsApp work fine.

 

All phone software up to date, I tried turning Airplane mode off/on, powering down the phone, and resetting APN to default.  Nothing works so far. 

 

Been stuck on hold with T-Mobile support forever now and their live chat is down.

 

Would very much appreciate any suggestions or help.

 

¡Gracias!

We are consistently having this issue; and EVERY time we take phones in to the local store, they say it is the SIM card and they replace it.  That lasts anywhere from 1 week to 1 month and we're back in to complain again. Reception is not as good as advertised either.  We switched from AT&T to T-Mobile, we may be switching again if T-Mobile can't get it right for a change.