Forum Discussion

alfrank's avatar
alfrank
Network Novice
Hace 4 meses

Not able to make a call.

Trying to make a call to my Father -  no connection for a long time of wait.
After several attempts called him on WhatsApp. It's nice, isn't it?
Called customer support. It was look like I was talking to the group of people, instead of one.
Probably 10 of them sitting in the same room, you can hardly understand who you are talking to.
Guys, you need to improve working conditions for your workers.
After 5 minutes of conversation I've got a headache. Very disappointed.

 

  • syaoran's avatar
    syaoran
    Transmission Titan

    2 bars is normally more than enough to make and receive calls successfully.  You are using an iPhone though.  If it is older than the 15 series, it potentially has one of those very poor Intel modems.  Have you tried calling your father from an area where you have a stronger connection to the T-Mobile network?  Have you tried placing a call over WiFi Calling?