Forum Discussion
not receiving text messages
started out as an Iphone issue and not getting messages from Iphones, now I’m having the same issue with Android as well.. asking people with both types of devices to text me and not getting anything.. funny though, signed up for this T-mobile page, and it had to send me a text message and that comes in just fine!!
anyone know why text messages are not coming in. been to two separate stores, and they both played around with network settings, and even installed google messaging. starts working while standing there at the store, and now less than 24 hours after being at the last store for help, and messaging is not working at all..
any thoughts if this is a phone issue or network??
Leah Meline wrote:
Same problem. I even did a factory reset. Cleared cache, rebooted, network settings, to no avail.
I had the issue for like 2 days and now it hasn't happened since, been about 2 months
Same problem. I even did a factory reset. Cleared cache, rebooted, network settings, to no avail.
I'm just experiencing this now for the first time, not receiving my boyfriends texts but he has iphone and at&t so unsure of the root cause yet. I haven't even had tmobile maybe 3 days
Experiencing the same issue. Send my husband messages and he is not getting them. His employees are also mentioning they have sent him messages which his confirmed he did not get. Tmobile opened a ticket.... it's been a few days have heard nothing and still experiencing the issue.
I have the issue also but it is ATT messages that I don’t receive. they seem to think it is my phone so I buy a brand new phone and still have the issue.
Now what
a.thib wrote:
This has been happening to me for over 2 weeks now. I've chatted with T-Mobile support twice and I don't think they are getting that it must be an issue on their end and not specific to my phone. I reset my mobile network settings and that seems to help for a little while.
If resetting your network settings in your device fixes it, even temporarily. The issue is definitely device related.
This has been happening to me for over 2 weeks now. I've chatted with T-Mobile support twice and I don't think they are getting that it must be an issue on their end and not specific to my phone. I reset my mobile network settings and that seems to help for a little while.
