Forum Discussion
People Outside of T-Mobile Not Receiving My Texts
Hi everyone! As of late Wednesday, it appears that people who do not have T-Mobile aren't receiving my text messages. To me, they look like they're sent, however, both Verizon and AT&T customers aren't receiving anything on their end.
I spoke to T-Mobile via Facebook and I’ve done the following:
- Cleared cache on phone
- Cleared cache and data on messages app
- Made sure all apps (Google Play and Galaxy Store) were up-to-date
- Made sure phone was up-to-date
- Restablecer configuración de redes
- Restablecer todas las configuraciones
- Deleted all messages in my phone (and emptied the trash)
- Turned on and off airplane mode
- Turned on and off most connections/network type settings
- Restarted my phone way too many times
They told me I can come in-person today and get a new SIM card. I'm hoping that fixes it, however, I'm wondering if anyone else has had the same problem or has ideas? T-Mobile says my account looks fine and everything on their end looks fine. My phone is a Galaxy S21 and is only 1.5 years old, and I've been with T-Mobile for years.
- Jenn_george89Network Novice
I've ben having this problem on the reciving end of messages for over a year and a half with 20+ calls to t-mobile. I only notice i am not getting messages when either in a group chat I start seeing messages without context and look at someone else's phone who is in the group and see it or I've had my mom call asking why I'm not answering her and I never received it. I use Google messages, but it was happening with Samsung messages too have had 3 different Samsung devices, 4+ sim cards, 2 different esim updates. I've messed with RCS both on and off, I consistently reset my network settings, restart phone, clear cache,etc and they can't give me an answer. My mom is on the plan with me, has the same device, and hasn't had this issue. It happens with both other androids and iphones. It also happens with both t-mobile and other carries so it ist just t-mobile on my end. I'm about to leave t-mobile if I can't get it resolved, which I really don't want to because besides this I've had nothing but good from them but...
- mofinNetwork Novice
I just started having this issue today, first time I’ve experienced it after like 10 years of being a Tmobile customer.
Something interesting: I live in a high rise building. When I'm in my apartment, I send texts and they're received by people, but I don't receive responses. When I go downstairs to the lobby of my building, I get all of their texts at once.E.g.
I send a text at 1pm, my friend confirms via instagram they received it when I sent it. They respond immediately, and I don't receive their response… until I go downstairs to the lobby. I'm assuming it's because I end up using a different tower? Not sure. All I know is, I've lived in this apartment for a year and I've never had this issue until 2 days ago.
- bigbad614Network Novice
Come on T-Mobile!!!
- syaoranTransmission Titan
Shortybgone wrote:
The issue involved disabling google meet in the apps. I guess a samsung update caused a bug.
I don't have Samsung Meet installed. I debloat my devices when I first get them.
I message a friend of mine on Verizon daily without any issues. I also regularly text Canada and my in-laws on AT&T without any issues.
- bigbad614Network Novice
Shortybgone wrote:
The issue involved disabling google meet in the apps. I guess a samsung update caused a bug.
Tried and failed.
This does not resolve the issue.
- ShortybgoneNetwork Novice
May be getting an iPhone soon....oh when I pay off my galaxy sigh
- ShortybgoneNetwork Novice
The issue involved disabling google meet in the apps. I guess a samsung update caused a bug.
- bigbad614Network Novice
I was able to install beta and still have the same issue. Messages are not being received by Verizon, AT&T, and Google Voice (as far as testing goes).
T-Mobile to T-Mobile continues to function, but no cross-carrier.
- bigbad614Network Novice
syaoran wrote:
Considering the issue not only spans across US and Canadian carriers. This issue is on the Google end sewhere. I have been a Google Messages beta tester for years. Builds are hit and miss but at the se the, Google takes the feedback seriously and the beta app is updated at least once a day where the regular app might get an update once a month.
I just tried to enroll in beta to see if it fixes the issue….the button does nothing. Clicking Join is just that….click click click, nothing. :|
- syaoranTransmission Titan
Considering the issue not only spans across US and Canadian carriers. This issue is on the Google end sewhere. I have been a Google Messages beta tester for years. Builds are hit and miss but at the se the, Google takes the feedback seriously and the beta app is updated at least once a day where the regular app might get an update once a month.
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