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changing","id":"message:22470","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:121505"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:coverage-signal"},"conversation":{"__ref":"Conversation:conversation:22470"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:22470"},"body@stripHtml({\"truncateLength\":200})":" Just wondering if anyone else is not loving the new 5G system like I am. We had to get new phones because of the old 3G system going away so we changed carriers and phones and went with T-Mobile beca...","body@stringLength":"1159","rawBody":"

Just wondering if anyone else is not loving the new 5G system like I am. We had to get new phones because of the old 3G system going away so we changed carriers and phones and went with T-Mobile because they showed 5G coverage everywhere we needed it (House, work, cottage). Well, so far the reality has been far different than the promise. We both get worse coverage with our new plan/phones than we used to, even though we were on the old Sprint network before. We seldom see 5G, mostly LTE (But even showing that most times we can't get a page to load) and sometime EDGE with a signal strength of about -119. This morning my phone was showing Edge but with 5 bars and a signal of -51, I thought maybe something was updated, but no, an hour later it's back to -119 and LTE. How can my phone be set to AUTO, be on the same network as before and get worse coverage ? I NEVER saw EDGE coverage on my old phone. Today I got an E-Mail from T-Mobile asking me if I am enjoying Netflix on my phone, like I have a chance of streaming ANYTHING with my signal.

Both of us would go back to what we had if we could, not at all what we were expecting.

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Both of us would go back to what we had if we could, not at all what we were expecting.

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I'm showing legacy Sprint customers should have access to T-Mobile's 5G network with a compatible 5G device. If it's not working in a specific area, we'd like to see if it's working in another 5G area. The end result is usually filing a service complaint network connections in that area with our Engineering team.

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