Stuck on 1 bar in my San Diego home? What to do?

timeworkair wrote:

Coverage map at my address says 5G Ultra Capacity. I have never been able to get more than one bar, meaning I can't even stream standard definition movies on Netflix/YouTube. Have been living here for months now & want to know if it will always be this way or is there something I can do to fix this issue? It's so terribly frustrating not to get service where you live

 

When chatting with customer service they say "There's only limited tower within the area. T-Mobile wants to offer as much coverage as possible on our own network, but sometimes we must rely on domestic partners to ensure the widest coverage possible. T-Mobile coordina con estos socios para ofrecer a los clientes conectividad fuera de nuestra red. T-Mobile does not charge an additional fee for this service, but because we do not own these networks, there are limitations to data use and data speeds"

Resetting Network Settings/Switching to 4G does not help

Please call T Mobile Customer Service to get a trouble ticket.