Forum Discussion
Why am I shown in the wrong location?
I've spoken with T-mobile support several times about this issue and the last tec support guy said it's due to the location of their towers but noone else around here is having the issue. My locatio...
I am not understanding the replies on this issue. And it's causing also of problems for me. This is a reply from a website I'm a member of but can't utilize their extra perks because of my location. What are they telling me and what can I do? Thanks in advance
The message you are receiving appears when the LD website is accessed from a state that prohibits discounts and promotions. Digital rebates, rewards, and mobile coupons are void in NJ, NY, MA, MN and where restricted or prohibited by law, and the Savings and Rewards sections will not appear as an option when accessing the LD website from within those states. While you may not presently be in one of those states, when you receive that particular error message it is because the IP address you are connecting to the LD website from is either being flagged as based in one of the restricted states or the location is unable to be verified.
Because our encryption is legally required to be handled by an independent third party, we are unable to override it when it flags an IP as being restricted. In past instances where you may have been able to access the website without issue you were likely connecting from a different IP address, which suggests you may be in a different location or using a device that is connecting via a different means (wi-fi vs. a wired connection, or a wireless carrier vs. traditional ISP). Should you continue to receive the "State Regulations" error, I would suggest either connecting or disconnecting to wi-fi (the opposite of however you were connected when receiving the error), or potentially attempting to connect from a different device. If you are using a VPN, please make sure you are disconnected from it while accessing the LD website.
Because this is an issue caused by your local connection to the internet unfortunately it is not an issue that we can resolve for you on our end as the host. You will need to modify your internet connection via one of the methods described above to be able to access the restricted pages of the LD websit
