Forum Discussion
SIM Card not working - No way to contact T-Mobile
I recently upgraded my phone and this morning, about an hour ago, it disconnected from T-Mobile. Wifi calling is not available as an option anymore. Everything that relies on the service says "Temporarily unavailable" so I have no way to communicate via phone call now.
The BIG question is: Given T-Mobile does NOT appear to have online support HOW DO I CONTACT THEM WITH A PHONE that does not work? I would laugh but I am not finding the fact that I have to go hunt someone else down and borrow their phone so I can try to resolve my phone in the middle of a workday….
Am I missing options? I cannot believe the only option to contact them to get a phone fixed is via a phone. Who has two phones these days?
More background:
I ordered the phone from T-Mobile and traded my old phone in. It came without instructions, no sim card, no links to instructions, nothing. So I assumed I just needed to swap the SIM card to the new phone. It has been working for a few days now. If that is wrong let me know if I missed a step. There are literally zero instructions.
You can still call 611 from your device, even if the SIM isn't working.
You can still call 611 from your device, even if the SIM isn't working.
syaoran wrote:
You can still call 611 from your device, even if the SIM isn't working.
I didn't think to try that, thanks! I guess there IS also a chat function. It is just not visible if you are logged in so the only people that really see it are non-customers. You have to log out of your account to see it and use it…. smh… lol
if you have any social media platforms TMO uses quite a few of them..try contacting them through either Facebook or Twitter..bottom of this page “Follow T-Mobile” and the options next to it.
