t mobile now

Sadly, for many, especially those not in the city like LA or NYC (as the elite call it "flyover country), there are many places where service is subpar.  For those looking to switch, I'd recommend "try before you cancel" your existing service.  I know of many places even here near Los Angeles where there is 'No Service' on Tmobile, but At&,t and Verizon have 5 sites each, while Tmobile has one site 3 miles away on the other side of a 300' hill, and another 8 miles away a +2000' up into the mountains.

If it doesn't work, don't wait for it, and suffer and n the meantime.

I had been a customer of T-Mobile for over 10 years, until yesterday. I switched to AT&T. T-Mobile has been going downhill for years. The cell service & data has been getting worse & worse & I finally had enough. I am glad I made the switch. I should have done it a long time ago. 

tends to happen when millions of additional people get dropped onto an existing network..main reason theyre upgrading all their towers..last report was roughly a couple hundred per month ish..or maybe it was every week or two..either way they have a pretty decent ways to go still.

enteranuniqueusername wrote:

I don’t think I’ll renew service with T-mobile.

I should never have switched from Verizon. A few pennies I save it's not worth the hours I spent on the phone literally every week with this POS company. They are absolute garbage and I regret switching every day of my life.

15 years with T-Mobile, I loved the customer service. That's all gone now, rude arrogant company now. I'm leaving soon. The problems we are all having since the merger are bad management.

absolute garbage. i’m a customer from before they even went “uncarrier” and i’m absolutely appalled at the drop in quality of customer service AND cell service.

i spent 4-5 hours the past two days trying to reach US based support while just getting thrown around to different filipino that had no interest in helping me with complex data privacy/retention issues. they just lie about where they are based, and finally i was told they could not connect me to US based support. you can tell if you are in the outsourced support queue because the music is horrible quality and you don’t hear the “guy” spouting his lines about them being the best every 10 seconds.

service was bad before sprint, and at this point they are outright lying to customers. no cell/gps service 20 minutes outside of major metros is a joke and they deserve the fallout from this.

lastly their employees aren’t trained well at all. i finally got to a supervisor in Charleston, SC and she had no clue about their data privacy/retention policies. just search for “delete tmobile data” and you can see they have a whole process to do it. she argued that “my data is safe with them” and “they need to keep it for history” when i said i wanted it gone after i move to another carrier in a few days.

absolutely clueless across the board. what a MESS this company has become. jump ship NOW and request they delete you data AND ensure you opt out of the sneaky advertising policies they added recently. any company making that type of stuff OPT OUT with no notification is the scum of the earth. i received no notification they changed their policy.

Been with T Mobile since 2000. Their service has declined to the point where I feel like I'm back in 2000! Actually, my service was much better 21 years ago! I'm lucky if I could make a call without losing it. That's if I can make a call at all. Text messages only occasionally work and as of the past year, they often start arriving in bulk, all at once, sometimes a day later! Group texts usually only come in bulk bursts all at once now. Then there's the dreaded roaming!!! To add insult to injury, my service gets slowed down even more or gasp, stopped altogether when going over allotted roaming minutes. Here's the kicker, how am I roaming if I'm in the United States? Better yet, I'm not even leaving my State! So here I am asking myself, why in the world am I paying for Third World service when there are several other competitors prying for my business? As far as I'm concerned, T Mobile is about to go the way of the Dodo. It's criminal just how bad the service has become. Dreadful. 

10+ year customer and I pay for all of our employees plans on T-Mobile as well. Their service is so non-existent, we will be dropping all plans now. They used to be the best. This should become a case study on destroying customer loyalty. 

Just recently went under contract and when it works it works but sometimes network just COMPLETELY drops even though i have 5G with 3-4 bars, especially this seems to happen inside buildings. I want to go back to AT&T asap

My coverage wasn't bad in Canton, OH. That is as long as I wasn't in a building(including my house!). I just moved to Hubert, NC and it barely works at all now. I guess thinking TMobile might get better after the Sprint merger is kinda like thinking Sears would improve from merging with Kmart!

They should be called T-maybe. Cause that's all the more guarantee you'll get that your service will work ..