Forum Discussion
texts not received from other carriers
Hi! I have been a T-Mobile customer for approximately 2 weeks. When I first transferred my service from Verizon, I was receiving all of my text messages. Two days after switching, all texts stopped from people outside of T-Mobile. I can send text messages and people receive them but I cannot receive text messages from anybody with another carrier, and I cannot receive MMS messages from T-Mobile users. When I contacted customer service, they directed my issue to engineering who responded that I needed a new sim card. I went into the T-Mobile store, got a new SIM, which did not make my text messages push through. So, they thought that it was a device issue and I purchased a new Pixel 4A. The issue still is not fixed. When I re-contacted customer service, they put another request for the engineers. My text messages pushed through approximately 3 to 4 days later. Then I stopped receiving messages again and it was pushed back to engineering. A few days after that all of my text messages came through and I had messaging for about 5 days. Yet again, my messages stopped. Engineers' response was that I need a new phone. I'm not quite sure how that would fix this issue because I already did get a new phone with a new SIM card and that didn't fix the messaging issue. Does anybody have an idea?
I've been having this issue for the last year and T mobile has provided no help, so I decided to take the T-mobile employee home with me and eventually placed him into a locked container in the middle of the Nevada desert. I've been torturing him remotely at least 12 hours per day, but I'm only using humane techniques. I will get the answer to this problem guys, no matter how long it takes. If you have any other questions just let me know. I can get the answer out of him.
Forgot to add while not receiving the text. If the ST people attached a picture every text I would get it. But that was the only way
This issue will never be fixed so don't hold your breath. Let me tell you my story. I don't recall exact dates. But I was with Verizon then ported to AT&T with no issues. Now in the closer present I was on straight talk ported over to AT&T. I could call Straight talk people but never receive their text. My girlfriend was on ST and could be sitting right next to me. I even ported my number back out of AT&T to T Mobile. Once the problem was on my number didn't matter where I went the problem was permanent. The only fix is to get a new number. Quick as I did all worked fine. Waste time on the phone or even contact FCC I bet there never is a fix. As they all blame the other guy. Plus no one even has a clue what is wrong to fix it. I have thought of going back to AT&T but 50/50 if end up changing number once I do. The entire thing is a joke I think to make people get a number from that carrier. But don't think it just goes away when you port as it does not
So, I can receive text if it comes with a picture or if someone in a group chat is from vz but not from an individual, all other carrier's are fine. The Vz people say when they send me a text it doesn't send.
I filed a complaint with the FCC, Vz responded with an email, something like, I'm Taylor handling your case you can reach me at xxxxxxxx extension xxxxxxxxxx, but when I call that number no extension is available only to leave a voicemail, no one ever call me back. Called the FCC, they were very nice, documented what I said. The FCC said they have to respond within 30 days, so I'll let you know here.
it isnt exactly a fully across TMO issue..you see the same posts over at V as well as ATT..
https://community.verizon.com/t5/Apple/SMS-issue/m-p/1237352
https://community.verizon.com/t5/Apple/Text-message-not-received-from-other-carriers/m-p/1234776
I have had the same issue with a brand new 14 PRO iPhone and have gone through all the reset and various hoop jumping that customer service had me do and still not resolved. If there's not a fix brought to my attention I will need to change carriers, it's not good to lose friends and business connections.
Wondering if anyone has a solution yet?So, as mentioned above:
- Not able to recieve SMS messages from verizon.
- - Can send SMS to verizon
- - Can send and receive MMS (also what group txt uses)
- - Can receive calls
- Only thing I can Add It must be a Verizon problem - Ask your Verizon people if they get the “message sent” or similar message when they send you a message.
- I asked my Verizon people to call and ask their support why they can’t send messages to T-Mobile friends.
solved. I switched to AT&T.
having the same problem, but i found a way to fix it i think. This has worked for me so far. Not fun but i am deleting the contact and reentering back in. havent had a problem since with that contact.
If anyone finds the resolution to this, please post it here. I switched from Verizon to TMO a day ago and already have lost a bunch of messages from Verison people. I've been on the phone with TMO support for over an hour and it's so frustrating, their incompetence is astounding.
