Forum Discussion
Why charge a upgrade fee?
I know when you go to a store to purchase new plan or upgrade phone they charge you a 35.00 fee for each phone you upgrade. When you plan on doing 4 or more phones that fee should be waived or adjusted to a flat fee of 80 or 100.00? But what if you do it online through the website and have the devices shipped to you. Does that fee still apply? I am trying to way out my options before I upgrade my currents devices? Its not tike they have to do much work. The Phones transfer all the info for you. All the store reps have to do is scan the new phones and the required info for their service to know what phone you have and what line its too. and then the Samsung phone will switch all your information over tot he new phone.
Gracias
Unfortunately, the uograde fee applies online as well. Consider upgrading at your local BestBuy to avoid these ridiculous fees.
This is getting more 'fees' as a revenue stream for basic service. Kind of similar to ATM fees or pay extra with debit/credit.
I went to Samsung to get my S23 (replace S21). Not only did it cost less, there was no fee, and I got a better deal on exchange.
I'm going to charge you $3 for a gallon of milk for taking it off the shelf for you, but the milk itself cost $4 a gallon that you can pay at the cashier counter, thank you for shopping at Tmobile .
Your buying a new phone , they want to charge you an upgrade fee .I can take out my own SIM card , is there a charge for a down grade .Me: Hello I want to purchase the IPhone 14 pro . TMobile: sure $1300 please plus $35 to up grade Me: I'll keep my IPhone 13pro
T-Mobile in general 'has been' the price leader. In the past 2 years, they've also been the 'speed' leader.
That ends in many areas when you look for coverage. It is true that Verizon/AT&T 'appear' old / stuffy / lethargic and out of touch, as well as quite expensive. They don't have the Uber high speeds - which 'sell'. Some (those that live in more rural areas) or those expecting better overall 'service' in areas that have storms/power outage may end up with some buyers remorse.
I've been a mobile customer for well over 20 years, AT&T for a couple of years, then Verizon for most of the time and just recently moved over to T-Mobile. I have never paid an "activation" fee for a phone. What a crock. I say waive that fee or I will go to another carrier, and they say okay. Maybe it's because i have good credit and the carriers want those customer to stay or come on board new, but they never say no or even argue with me, they just waive it. Since I like free budget phones as well, I can usually wrangle one free every 3 years as well. I do pay tax on the phone of course, and I have to stay with the plan for 24 months, as they usually credit me each month for the cost of the phone. You have to be willing to change carriers though. That's how I landed here, Verizon was starting to charge me more, trying to get me out of my grandfathered plan and move to a bigger plan. I said no and they said sorry, so I joined up here. I get far more in data, perks, all at a $20.00 month price reduction. I've read Verizon lost all most 130,000 customers last quarter. They really need to rethink their business model and start to get competitive again. Right now, they are the most expensive and seem to give you the least for your mobile plan dollar. I also read they are laying off 6000 customer service reps here in America and sending those jobs overseas. That won't make Verizon customers happy. Sign of the times I guess, gotta pad the bottom line for the share holders. I'm happy here at T-Mobile and switching from Verizon was painless for me, thanks to the brilliant sales lady in the store I went to. I didn't want to try and port the number myself. She got it all done in about 15 minutes.
Bingo. Sadly, the concept of ‘free phone’ doesn’t include tax or .. fees.
The fee is imposed by T-Mobile, not the government.
This is where I’d purchase directly from the vendor, and not deal with those … fees.
There is a fee for a new SIM card unless it is replaced by Tech Support as a possible cause of network connectivity issues. Have you made sure that the APN Settings and MMS settings are correct on your BYO Devices?
https://www.t-mobile.com/support/devices/not-sold-by-t-mobile/byod-t-mobile-data-and-apn-settings#:~:text=In%20Settings%2C%20look%20under%20Wireless%20%26%20Networks%20or,update%20the%20following%20settings%20for%20the%20Data%20APN.
Is the fee for getting a new sim card? What if you just pull sim card out of the old phone and place it in the new phone? Also these phone were kept from old carrier and would like to get newer phones to work with T-Mobile 5G service since the phones I have said they will work but I don't they are set for the correct ban with for T-Mobile.
The current phones I have are from ATT and I was not able to get to a local store to get them covered by insurance. I am looking at about 400 dollars with the taxes on 4 phones plus the 35 00 per phone fee. Which is ridiculous of you ask me. I understand making money, but they can do something about the fee. They charge the same fee to set up the account
A $35 fee for each line does add up really fast! Good on you @DavidRT for looking at all of your options before making the purchase. You mention upgrading your phones, so I just wanted to take the opportunity to clarify one thing about the Device Connection Charge. If you are financing your device and have P360, then you could be eligible for a JUMP! upgrade and the fee would not apply to that order.
