why does T-Mobile suck

Welcome to T-Mobile and their ‘coverage’ as well as support.

I can call them any day of the week for a zero coverage area, and it will start with ‘reset your phone’, followed by ‘we will refresh your network’ followed by a ‘reset of your network settings’ - which clears WiFi/Bluetooth, followed by a SIM check.

When all that appears to be ‘not’ the issue, I'll be told either

1. There are upgrades going on in your area, causing issues
2. The tower is down

After asking for the trouble ticket (often never given .. but transferred to 2nd level) , you’ll get a response (or dropped call) of a trouble ticket, which will be auto closed without a response (unless back doored to VM) without a fix, or issue.

Ironically, if it ever gets escalated, T-Mobile ‘OEM/ERT’ will acknowledge the area as ‘fair’ coverage and attempt to claim that there is nothing to do besides port.

T-Mobile service has been on the decline for years, particularly the incompetent customer call center. Precisely the reason we dropped them from our personal cellular service and will be doing the same for our business accounts by end of year.

i have been trying to stick to tmobile because ive never switched service before but im reaching a breaking point. i started with nextel, they were bought out by sprint. sprint and nextel both worked great for me, full coverage at both home and work. since tmobile has taken over, service at work is non existent. i call customer service and all they say is if it worked for srpint it works for tmobile because our coverage is the same or better. really???? is that why hundreds of people i work with at a major auto plant have switched to verizon? because your the same or better then a perfectly fine sprint service…. very upsetting. im aboubt to take my 3 lines elsewhere too. ive tried waiting.

We have been with T-MOBILE for 7 years.We recently moved to Southern Arizona, near the border of Mexico. There are a few places, where we lose service, but most importantly-on a remote stretch of Highway 82, for about 4 miles. My wife drives this way to get to work every morning, and every evening.If she were to break down, she would need a Good Samaritan, or Border patrol to help her. I called 611. And asked the rep if there were any plans for new Cell towers  in this area( AT&T and Verizon share one) . The Rep told me there was not but said that we needed new phones( we got our current ones 2-3 years ago) because the new ones have better antennas . He said that he could update our plan with new phones for $30 dollars total, we had him repeat this , on speaker, 2 times. We drove 61 miles (each way) to go to the T-Mobile store, where we were told it would be $112 more… We left and on the way home-we called 611, again, and asked to speak with a Supervisor. The "Supervisor" was Snotty, rude and condescending, and when I requested that she listen to my conversation with the rep(who told me that I could get two new phones for 30 dollars more a month) she said that she had to look at "200 plans, first" and then she said that the rep "was wrong"( not that he lied) . To be treated that way was insulting, but to be lied to-makes me realize that your company has went downhill, since we first signed-up. I encourage you to listen to the 611 calls from this number, and see how we were lied to… 122 miles on my truck( which gets 17 miles to the gallon) to learn that I had been lied to…EXTREMELY INSULTING. You need to get back to the kind, good service that you had,  when we first signed-up. Lying to your long-time customers, and then treating them like shit…What a disgrace, and what an EMBARRASSMENT.

Aaron B 

Yep, the customer service sucks!!  

I set up autopay to save a few bucks.

They turned it off after a couple of months.  I still can't get anyone to tell me why. 

As a result of them turning off the autopay, my account goes delinquent. 

So I re-setup Autopay.  and I text with a rep to find out what went wrong.  I don't get an explanation, but they told me it was all taken care of.   

Next thing i know, they suspend service for lack of payment.  

Realize that they have my back account info this whole time and authorization to bill my bank.  I signed up for autopay twice.  

So now i have to get back on the phone.  They still cannot explain why they are not processing the autopay.  Oh and the big kicker, I have to pay $20 per line to get the service turned on . .  I have to pay $20 per line for their mistake.  

First… TMobile doesn't guarantee service anywhere.  I've been down this road many times with TMobile, At&t, and even Verizon.  Recommend filing BBB ticket for escalation, and possibly your PUC , followed by FCC.  TMobile escalation will help you get ported

They always claim there's a tower being worked on but can never give an estimated fix date. Let's call it what it is. Not much service in this area. Technical support knows nothing and can never fix the issue. Technical support is basically customer service because they probably know nothing about anything technical. It's the engineers that do and you can never speak with them. How is it legal to sell someone something under false advertisement. I called to get on their military plan in the middle of the month. Now my bill went from 265 to 285. They said it had been prorated but my bill is still due at the same time every month. Never missed a bill and the military magenta is suppose to be cheaper. Come on now. This is theft. 

Honestly I believe they are limiting people's service on purpose. Look at the home internet. They close some of the ports but says you can game on it. All lies 

Angryinmichigan wrote:

T-Mobile lied about the rebates to switch over.  So I got screwed paying hundreds of dollars to Verizon.  The lied about service at my employer.  Map shws 5g and there is no service.  They then said the tower was down from an ice storm.  They then said it would be fixed in 24 hours they have been dispatched to the tower. Then I was told there is no tower in the area.  It is served from a tower 15 miles away. Now service at my home three lines and the home internet keeps showing LTE to 5G to 5GUC to no signal.  This is in a 5 minute time frame.  I'm told there is no issues and to reset the network function on my phone.  This will fix all the lines somehow.  I want my money and I want your customer service to stop lying to me.  Fix you crap and  give me my money 

***Please consider your options first before switching to tmobile because with tmobile spending less per month also means having way less network performance..... AND IT'S FRUSTRATING..

Unfortunately this is hilarious to me because they told me the exact same thing multiple times....I brought my galaxy s21 ultra over from verizon simply because verizon is expensive however after over a year with tmobile I'm completely regretting the choice to switch.  As anyone and everyone who has verizon knows about how great there network signal and speed is well now that I switched to tmobile under the premise that I'd be paying less and have similar internet speeds and data performance JOKE ON ME. Tmobile is terrible  

pathetic wrote:

Allie_C_Baker1986 wrote:

I have also been having issues with T-Mobile since the start of 2022 and got worse in 2023! I feel that is due to T-Mobile and Sprint converging and taking over Sprint's terrible coverage. I had Sprint before and their cellular service is aweful! I now have no internet connection/ and offline when I actually have full bars for WiFi and Cellular! And I wonder if it is also because my phone is also not going to be able to stay optimized enough to run the apps, hardware and software.

 

I wonder if getting the S22 or S23 would remedy the issue or if it actually is a network issue. T-Mobile was absolutely fine in 2021!

I have a Galaxy 22….service is just as bad,,,,,T Mob sucks.

 

Completely agree. Once I leave my house I can't make or receive calls, send texts  or get online. Sometimes it doesn't even work when I'm at home. T mobile is WORTHLESS