Forum Discussion

Nancy_BBQ's avatar
Nancy_BBQ
Network Novice
Hace 6 meses

A mobile phone that has been forgotten for a long time, but it can no longer be used

When I was in high school, about 3 years ago, at my birthday party, a French friend of my father gave me this mobile phone, which was later forgotten in my schoolbag. Yesterday, I found it and took it out to use it. There were many good memories in it, but I found that it had been locked, a SIM card lock, and I couldn't even apply for an eSIM, which made me very frustrated. Can you help me unlock it?

Thank you very much.

The serial number is FFWD9119PLJM. IMEI:356469109486628

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  • syaoran's avatar
    syaoran
    Transmission Titan
    Hace 6 meses
    Nancy BBQ wrote:
    syaoran wrote:

    Is the device SIM locked to T-Mobile USA?  SIM unlocks are only done for T-Mobile USA customers whose account and device meet all of the SIM Unlock Policy requirements.  

    https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy

    I think so. It meets the requirements of the unlocking policy, but I didn't handle the SIM card, so I don't know the binding information.

    If you are not a T-Mobile USA customer and you don't have the information of the account t it was on previously.  The device can't be SIM unlocked.  All of the requirements need to be verified, which can't be done without the T-Mobile account the device was or is used on.

  • Nancy_BBQ's avatar
    Nancy_BBQ
    Network Novice
    Hace 6 meses
    syaoran wrote:
    Nancy BBQ wrote:
    syaoran wrote:

    Is the device SIM locked to T-Mobile USA?  SIM unlocks are only done for T-Mobile USA customers whose account and device meet all of the SIM Unlock Policy requirements.  

    https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy

    I think so. It meets the requirements of the unlocking policy, but I didn't handle the SIM card, so I don't know the binding information.

    If you are not a T-Mobile USA customer and you don't have the information of the account t it was on previously.  The device can't be SIM unlocked.  All of the requirements need to be verified, which can't be done without the T-Mobile account the device was or is used on.

    Thank you very much. Although it has not been solved, thank you for your patient answer.

    I was going to unlock it and send it to a friend I know to use this mobile phone. He is very poor. I hope God bless him enough money to buy a new device.