Forum Discussion
Esim is locked
purchased my s24 ultra from samsung, and then activated it on t-Mobile. Hated the service so switching back to another carrier, and now T-Mobile wont unlock my esim, and I cannot use the phone any l...
Unlocking your phone should not be something that causes so much headache. When you got the device from the manufacturer, it does add an extra level, but it still shouldn't be as hard as you are seeing, I recommend you reach out to our T-Force team by sending a message on Facebook or X. You can use the icons at the bottom of the screen to get to the right accounts. They are amazing with finding the missing link and helping get that unlock completed.
A lot of devices sold SIM lock to the first SIM registered in it. This would happen on any Samsung device where the model number ends in U. If you have a 928U, that's why. You would need to meet all of the SIM Unlock Policy requorents before T-Mobile would be able to SIM unlock the device. That includes being a T-Mobile customer and network usage depending on the type of service you had with T-Mobile.
https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy
