Forum Discussion
i need to unlock a cell locked by t-mobile
good day
Dear all,
I bought an iphone xs max, but recently i have realized that is lock by operator (t-mobile). Can someone inform me an email address of t-mobile where i can send the imei of cell in order they proceed to unlock.
Thanks for your info
brgds.
Paco_cadiz wrote:
Would you be kind to inform me which of “multiple” conditions my device does not meet.
sure….
Requisitos de elegibilidad para un desbloqueo
Desbloqueamos sin cargo los dispositivos móviles que cumplen con los siguientes criterios de elegibilidad.
La elegibilidad del dispositivo se determina de la siguiente manera:
- El dispositivo debe ser vendido por T-Mobile.
- El dispositivo no puede estar denunciado como perdido, robado o bloqueado.
- La cuenta asociada con el dispositivo debe estar al día.
- El dispositivo también tiene que cumplir todos los requisitos de desbloqueo para dispositivos con planes pospagados o prepagados que se indican abajo.
Elegibilidad para desbloqueo para dispositivos móviles con planes pospagados
- El dispositivo debe haber estado activo en la red T-Mobile por al menos 40 días en la línea que solicita el desbloqueo.
- Si el dispositivo se financió o arrendó a través de T-Mobile, deben haberse hecho todos los pagos y el dispositivo tiene que estar totalmente saldado.
- Si el dispositivo está asociado con una cuenta cancelada, el saldo de la cuenta debe ser cero.
- T-Mobile puede solicitar el comprobante de compra o información adicional a su criterio y es posible que se apliquen otras excepciones.
Elegibilidad para desbloqueo para dispositivos móviles con planes prepagados
- Deben haber pasado al menos 365 días desde la activación del dispositivo en la red T-Mobile.
- Si el dispositivo se activó hace menos de 365 días, entonces la cuenta prepagada asociada al dispositivo debe haber tenido más de $100 en recargas durante ese período por cada línea activa en la cuenta. Además, deben haber pasado más de 14 días desde que se compró el dispositivo.
- No se deben haber completado más de 2 desbloqueos de dispositivos por línea de servicio en los últimos 12 meses.
- T-Mobile puede solicitar el comprobante de compra o información adicional a su criterio y es posible que se apliquen otras excepciones.
all that apply to your request have been highlighted..which only one needed to be highlighted in order for them to not unlock it..
T-Mobile does not have an e-mail for Customer Service or Support. Are you a T-Mobile USA customer? Did you purchase the device directly from T-Mobile? Does your account and device meet all of the SIM Unlock Policy requirements?
https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy
i'm not a t-mobile USA customer. Im from Spain. I bought the device (iphone xs max) to a private seller, and i didn't know that device was locked by operator (t-mobile).
The terminal has no any icloud restriction nor is in black list. But i need that device be unlocked by operator (t-mobile). So pls. let me know what it's the procedure to ask T-MOBILE to unlock the device:
some details of device:
- Operador: T-Mobile - EE.UU.
- IMEI: 357269095210571
- Referencia Terminal: LIB20405Iawaiting your info
gracias
T-Mobile can't help you. Return the device to the seller you purchased it from.
I can't not return the device to the seller. As I told you he is a private seller and i have no any contact details of him.
Anyway I can not understand how you can say that T-Mobile can’t not help me.
If there is no any debt pending, and time enough has run, T-MOBILE has no any right to keep a device locked. No any other company put any trouble to unlock a device if there is no restrictions as any debt pending or device in the black list.
You can check that the imei reported has no any restrictions.
So, pls. let me know the procedure to formally ask to T-MOBILE the unlock of such device.
T-mobile is the operator who has locked the device and so it’s the responsible to unlock (always taking into account that there is no any restriction by policy).
Awaiting your reply
thanks for your understanding
brgds.
Paco_cadiz wrote:
I can't not return the device to the seller. As I told you he is a private seller and i have no any contact details of him.
Anyway I can not understand how you can say that T-Mobile can’t not help me.
If there is no any debt pending, and time enough has run, T-MOBILE has no any right to keep a device locked. No any other company put any trouble to unlock a device if there is no restrictions as any debt pending or device in the black list.
You can check that the imei reported has no any restrictions.
So, pls. let me know the procedure to formally ask to T-MOBILE the unlock of such device.
T-mobile is the operator who has locked the device and so it’s the responsible to unlock (always taking into account that there is no any restriction by policy).
Awaiting your reply
thanks for your understanding
brgds.
Read the SIM Unlock Policy requirements I linked to earlier. There are multiple conditions you and your device do not meet.
Would you be kind to inform me which of “multiple” conditions my device does not meet.
I repeat the imei and report more details for your consideration:
- Operador: T-Mobile - EE.UU.
- IMEI: 357269095210571
- Referencia Terminal: LIB20405IUS Block Status: Clean
Blacklist Status: Clean
Next Activation Policy ID: 2408
Locked Carrier: US Sprint/T-Mobile Locked Policy
Country: United States
SIM-Lock Status: LockedSerial Number: FFWXJEZJKPHF
awaiting yours
Thanks for your help
brgds.
Paco_cadiz wrote:
Would you be kind to inform me which of “multiple” conditions my device does not meet.
I repeat the imei and report more details for your consideration:
- Operador: T-Mobile - EE.UU.
- IMEI: 357269095210571
- Referencia Terminal: LIB20405IUS Block Status: Clean
Blacklist Status: Clean
Next Activation Policy ID: 2408
Locked Carrier: US Sprint/T-Mobile Locked Policy
Country: United States
SIM-Lock Status: LockedSerial Number: FFWXJEZJKPHF
awaiting yours
Thanks for your help
brgds.
If you had read the SIM Unlock Policy. You would realize that you are not a T-Mobile USA customer. Your device does not meet the usage requriements because you are not a T-Mobile USA customer. Not being the original owner, you have no way to prove any of those conditions were ever met.
As I told you I have bought the device to a private seller. I didn't know that device was locked by operator (otherwise i wouldn't have bought obviously). But the current situation is this. I have a device which is locked by the operator T-MOBILE and only them can unlock.
Anyway it has no sense that t-mobile refuses to unlock a device if there is no any bill unpaid, and time of permanent contrat has expired, arguing that im not the original owner. Im willing to give all information abt. device and fill any request form required by your company, but i need your cooperation.
So, pls. don’t tell me that as i m not the original owner, nothing can be done to unlock the device, and give any solution, understanding my situation as buyer of this device to a private seller, to whom is not possible to contact.
Thanks for your assistance
awaiting yours
Brgds.
You do not meet the SIM Unlock Policy requirements and you also did not even read them.
