Need to unlock a device? Here's some information to get you started.

For unlocking post paid, is there any exception? 

I got a post paid phone 6 months back and need to unlock since I am traveling internationally. 

The phone is purchased on a discounted plan and I am paying my share every month.

Per terms of unlock,  it says the phone must be paid off.   Will that be satisfied if I pay my share while discounts are still applied every month ? 

I have a phone that I bought from Sprint before the merger. I have been told on a number of occasion that the device has been unlocked on T-mobiles' end. When I attempt to actually UICC unlock the device, it does not work. I am not certain that it can be unlocked as the network it was provisioned on, no longer exists.

T-mobile is sort of backing me into a corner in which this does not get resolved and my only freedom of maneuver is to file a grievance with my state's corporate fraud division, filing a formal complaint to the FCC and the immediate cessation of my 15 year relationship with Sprint-tmobile.

Blownaway wrote:

Well here is something for everyone to ponder on. Why in the hell do we as consumers are imposed on a set of rules that force us to wait so many days, or meet this requirement, or to simple be in good standing to unlock a phone. It shouldn't even be a issue. If myself(not speaking for the masses) spend my own money to outright buy the phone then I should be able to do whatever I want I want to. So what is con side of this idealogy. I bought and paid for right. This is just like everything else that we out up with on a daily basis but has come to be norm for us. Just another way to control. In short why should anyone care if you want to unlock your phone. I say stop regulating so stupid and find something more important to regulate. Here is one for them. Regulate the A.I. programs. That's more important and not me unlocking phone. This is strictly my opinion and not meant to offend anyone. Everyone is entitled to their own opinions. Replys are welcomed let's hear from y'all.

My thoughts exactly,  thank you!! 

Wwedsfs wrote:

اود احد يساعدني ويرد  علي على حسابي في وتساب   وهذا رقم هتفي +انا من اليمن ولدي جهاز 7T ولم استطع فتح قفله اشتريت هذا الهاتف من احد الاصدقاء ماذا افعل  967770039244

 

Hey there @Wwedsfs, The Community is primarily a peer-to-peer platform, and no one here has access to account information. You can message T-Mobile on Facebook or X and they should be able to verify your account and help you unlock your device. 

HeavenM wrote:

The magic of cell phones is that they are our companion wherever we go. They connect us to friends and family, work, entertainment, and everything in between. Cell phones have also been a convenient place for us to store our treasures like pictures and music. Changing phones can be a headache, which is why unlocking our devices is so important if we are traveling to other countries or changing wireless providers.

Let's take a look at the requirements and processes for unlocking your phone.

Requisitos de elegibilidad

To network unlock your device, you must first meet certain eligibility requirements. Some of the requirements are different based on your account type, but some things don't change. El dispositivo debe ser vendido por T-Mobile. It mustn't be reported as lost, stolen, or broken. The account associated to the device must be in good standing. T-Mobile may need proof of purchase or some additional information, but most of the time the unlock process is seamless and easy.

If you are on a postpaid account, the unlock requirements are pretty straightforward. Make sure the device is paid off and it was used on your account for a minimum of 40 days. How easy is that?! :D

If you have a prepaid plan, your device will be eligible for unlock 365 days after the day it was initially activated on the account. One year can be a very long time to wait, but don't fret - there's another option available. Prepaid accounts that activated the device at least 14 days ago and placed $100 in refills per line are also eligible for unlock. Each line can only have two unlocks per year, though, so keep that in mind if you are trying to unlock a third device on the same phone number.

Process to unlock

So how does the unlock happen? As soon as your device is eligible, you will receive a text message notification letting you know that you can go through the unlock process. It only takes a couple of minutes as long as you are connected to the T-Mobile data network or reliable Wi-Fi.

Android devices are diverse, so the exact steps vary. Basically, you can go into settings and then to Red, Conexiones, o Acerca del teléfono. You want to find the option for Desbloqueo de red o Desbloqueo del dispositivo. Finally, select Desbloqueo permanente and let it load. It may restart itself, but if it doesn't, you'll want to restart the phone and then you are ready to roll.

If you use iPhone, you just insert the new SIM card and restart the phone. You can also follow the normal steps to activate the eSIM with the other service provider like normal. Easy peasy!

To sum it up

I love that we have reduced the effort that it takes to unlock devices by sending notifications proactively when the eligibility requirements are met and empowered device owners with the ability to complete the steps easily right from the phone. It saves so much time because there is no need to contact customer support or wait for a ticket to be filed to gain approval.

I hope this helps answer any questions about our unlock process. You can find more information about our unlocking devices on our Support page. I would love to hear any thoughts or other questions that y’all have about unlocking devicesانا من اليمن ولدي جهاز 7T ولم استطع فتح قفله اشتريت هذا الهاتف من احد الاصدقاء ماذا افعل 

اود احد يساعدني ويرد  علي على حسابي في وتساب   وهذا رقم هتفي +967770039244

best for all of us to write to representatives and consumer protection 

if the t-mob gets away with this, other companies will do the same

the last t-mob rep I spoke to even said, that, “you will get the same from every company”

not true, this is the first time a company lied about unlocking the phone 

now, have to wait 35 days for the refund on my “cell spot” months of complaining about BAD connections before they suggested the cell spot, it did NOTHING because the problem was our one local 5g tower doesn’t work… does it really exist? 

I bet I’m going to have to fight for my refund… and, I was told I would not be charged for going over the payment period because they continue to not unlock the phone, something the last supervisors slipped up and admitted on speaker to all the workers and shoppers in the att store, he knew the phone was still locked, people listening turned and said “AH HAH!”

but, they charged me anyway 

awful company of scam artists

ripping off seniors like myself 

l have an iphone 6 I had bought and used on Tmobile network back in 2015. I keep trying calling Tmobile to have it unlocked but they asked me to use it 40 days on their network. I'm a Tmobile customer for 11 years. There's no way I'll use this vintage phone for 40 days.. I needed it to use abroad for a few weeks installing a local sim card. It was used and paid off years ago. I could not find any person on customer service who could help me. They keep repeating me the same thing that I need to use it 40 days before they can unlock the phone. I already have a better phone I've been using, why would I use an ancient phone for 40 days because of their ridiculous requirement?! I gave up. Now I need to buy a phone somewhere else unlocked this time. Of course I will never ever buy a phone through Tmobile again. Paying off the phone does not make anybody eligible for unlocking an old phone. I called them 8 times but hit deaf ears in India including so called "supervisor". 

fireguy_6364 wrote:

WedRow wrote:

 

 

 

 

actually the phones get locked to the first carrier they get added onto..most carriers lock it to their network for a certain amount of days to insure they dont just up and bounce and once said days are met then its unlocked… postpaid accounts its 40 days...prepaid is one year or $100 worth of refills.

 

Verizon is pretty much the same..i think theirs is 50 days..might have changed..

******** interesting, I’ve already received their “we’d love to have you back” mail, 

NO response to my complaint to them 

same from spectrum whose “retention”  specialist used the same dishonest dialogue techniques  that are defined as “emotionally abusive” in family counseling 

sadly, have had some issues with att, sloppiness in their communication, the account not set up to the account and features I chose and, poor connection with offshore reps with poor English, with two exceptions… 

still not as dishonest as t and s 

in years of dealing with dishonesty in both home and business, they set a new low 

they need to not send me more add, I’m being tempted to design a special t-mob voodoo doll 

Linux-Is-Best wrote:

Google Pixel 7 was paid off and unlocked using T-Mobile's Unlock (Pixel) app.  But I still cannot OEM unlock (bootloader unlock).  I want to flash a new ROM on my device.

Google Pixel 7 was paid off and unlocked using T-Mobile's Unlock (Pixel) app.  But I still cannot OEM unlock (bootloader unlock).  I want to flash a new ROM on my device.