Forum Discussion
Device Unlock Problem! Reason Code: 19
Here comes the vent. about a month ago I canceled my T-Mobile account which had me and my ex-girlfriend on it I wanted to switch to Mint mobile my girlfriend stayed with T-Mobile but they made her ge...
My guess is that it's the insurance claim and the imei# is not in Tmobile’s data base no matter that they said.
I suggest contacting Tmobile support using messenger on one of Tmobile’s social media platforms like Facebook or Twitter to see if they can help.
I am in a similar situation. Been getting the run around for days.
Phone is paid off and was a Sprint network phone before the merger.
I am already getting my FCC complaint drafted and ready to launch.
