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TMobile, not unlocking phone and changing excuses, reasons
poor connection with TMob, trying to switch to another carrier called TMob, paid off balance for phone, told it was unlocked called other carrier (OC), they said the phone isn’t unlocked called TM...
I can tell you why it isn't unlocked. It isn't T-Mobile that messed up.
Apple gives Carriers certain IMEIs to add to their system for selling and unlocking requests.
ANY exchange by Assurant, 3rd party insurance, or Apple carriers WILL NOT have the IMEI in their system and would deem them already unlocked. Doesn't matter AT&T, Verizon, or T-Mobile.
If you have your receipt of the exchange contact T-Mobile help on Facebook or X(Twitter) and give them a picture of the receipt which should have both IMEIs on it and if Apple verifies it they can put the IMEI in the system then get it unlocked.
Reminder this has NOTHING to do with ANY carrier. It's the OEMs not giving IMEIs they sell or replace to respective carriers. Samsung to Apple all do this.
