Forum Discussion
Unlocking IPhone 12 pro max
OK so here is my question … my son (one of 4 lines on my plan) purchased a new Iphone directly from Apple. He will be swapping out his current phone (iphone 12 pro max ) that is fully paid off. All our phones are paid in full yet only two are showing unlocked (mine and my fathers). Sons and daughters still showing locked. Why if they are paid off? When my son swaps the phones, he will be gifting the 12 pro max to his dad to take to his carrier. how can we get the phone unlocked?
Did he purchase the phone through Apple? I purchased an unlocked PIXEL 8 through Google and it shows locked in MyTmobile account.
You can contact Tmobile using messenger on one of their social media accounts like Facebook or Twitter.
https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy
Good luck they did the same thing to my 12 pro max and are now claiming they didn’t sell me the phone.
In the future, buy all your iPhones directly from Apple. Even using your TMo plan benefits, you’ll receive an unlocked phone.
If your account and devices meet all of the SIM Unlock Policy requirements and you haven't exceeded the maximum number of device unlocks granted in a year. Give Customer Care a call at 611 and request those devices be SIM unlocked or you can also reach out to T-Mobile via DM on Facebook or Twitter to also make the request.
https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy
Did he purchase the phone through Apple? I purchased an unlocked PIXEL 8 through Google and it shows locked in MyTmobile account.
You can contact Tmobile using messenger on one of their social media accounts like Facebook or Twitter.
https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy
