Forum Discussion
Amazon TV Promotion
OK, its been over 10 weeks since the deadline for the TV Promotion. From the posts I've read, no one has recieved their e-mail notification and is getting no help from "customer service". When i ...
First, to save you hours on hold and multiple calls to get the onshore help, log in and look for "promotions", and/or offer status.
If it says accepted or qualified thats good. If not you are SOL.
Now, call with the information from the promotions page, ID, promo code, etc. They CAN give you your code and the link for the TV, but it will take some work. There is a promotions group, get them to connect you if you are qualified.
If they only give you the code, its the Amazon 4K 50 inch Fire TV USB.
Best of luck.
JDangerous84 wrote:Just an update, I contacted them on Messenger and through their App instead. They resolved it by crediting my account of the monetary value of the TV. In my experience, they are more helpful. I did try to ask for their terms and if it mentioned if the code ever expires. they never gave me an answer for that, just the monetary credit into my account for the bills.
How much did they credit you? I am so glad I found this thread. They are making me feel like I'm the crazy person for not getting a code and then demanding one that works! They told me to call Amazon knowing well that wasn't a resolution. TMobile has always been able to resolve my issues and I've been a customer for a long time. Currently trying the Facebook Messenger route. Thanks for posting!
