I have the same issue.  T-Mobile denied the "Amazon Fire TV 50" 4-Series 4K" offer. grrrr………

The sale person promised that I would qualify for both “$50 virtual prepaid Mastercard” and “Amazon Fire TV 50” 4-Series 4K”.

Tu solicitud fue denegada. Este es el motivo:

• Promotion cannot be combined with recently redeemed promotion.

charjo26 wrote:

I am currently in the same boat. I called last week when I was denied and was told that I activated service on 11/30/2023 and the promotion only ran from 11/24/2023 to 11/29/2023. I received the device on 11/30/2023 and signed up for the service during the eligible window. I called last week and was told I could receive the TV and should receive the TV redemption code within 24 hours. Today I called back because I still had not received any update. I have already been on the phone 55 minutes and I have spoken 3 representatives so far. 

Did you get any update?

I just called 877-470-3619. No wait time, talked to a Rep for a total of 8 minutes before I had my code and link to the TV in my email, and they waited on the phone for me to receive it as they had to try to send it several times. TV is ordered successfully after receiving the code. Mind you my promotional account did show my promotion as "approved" already.

caffeinatedchaos wrote:

ImogenT wrote:

I chatted with T-Mobile and agent said they sent the email on Feb 5th but there was nothing in my inbox.  He re-sent and didn't get the email.  He then called me and connected me to T-Mobile Rebate Team. The agent there walked me through ordering the TV with a code. I placed the order and received the TV last night.  Make sure to check the status of your reward.  Mine said Approved and I had to provide a screenshot of that. 

 

TV info:

SKU number 4K50N400A

Amazon Fire TV 50" 4-Series 4K UHD smart TV, stream live TV without cable

 

https://www.amazon.com/amazon-fire-tv-50-inch-4-series-4k-smart-tv/dp/B0B3GTSQ9Q#tech

I've been on the phone with them twice each 30-45 minutes long and they are just giving me the go around - told me I'm approved and should get an email. It's been past the 10 week period. They gave me Amazon's customer service phone number and told me to call them. I'm getting so frustrated at this point. I've checked my email and spam and nada. Zip. Nothing. 

If you are approved and they can't successfully re-send the email to you, then they should provide the Amazon discount code for you to try while you try to purchase on Amazon site.  If not, ask for someone who can help you place the order.  To me, the Rebate Team was able to help me.  Talking to Amazon wouldn't help, unless you have an Amazon discount code that's not working.

ImogenT wrote:

I chatted with T-Mobile and agent said they sent the email on Feb 5th but there was nothing in my inbox.  He re-sent and didn't get the email.  He then called me and connected me to T-Mobile Rebate Team. The agent there walked me through ordering the TV with a code. I placed the order and received the TV last night.  Make sure to check the status of your reward.  Mine said Approved and I had to provide a screenshot of that. 

 

TV info:

SKU number 4K50N400A

Amazon Fire TV 50" 4-Series 4K UHD smart TV, stream live TV without cable

 

https://www.amazon.com/amazon-fire-tv-50-inch-4-series-4k-smart-tv/dp/B0B3GTSQ9Q#tech

I've been on the phone with them twice each 30-45 minutes long and they are just giving me the go around - told me I'm approved and should get an email. It's been past the 10 week period. They gave me Amazon's customer service phone number and told me to call them. I'm getting so frustrated at this point. I've checked my email and spam and nada. Zip. Nothing. 

I am currently in the same boat. I called last week when I was denied and was told that I activated service on 11/30/2023 and the promotion only ran from 11/24/2023 to 11/29/2023. I received the device on 11/30/2023 and signed up for the service during the eligible window. I called last week and was told I could receive the TV and should receive the TV redemption code within 24 hours. Today I called back because I still had not received any update. I have already been on the phone 55 minutes and I have spoken 3 representatives so far. 

I chatted with T-Mobile and agent said they sent the email on Feb 5th but there was nothing in my inbox.  He re-sent and didn't get the email.  He then called me and connected me to T-Mobile Rebate Team. The agent there walked me through ordering the TV with a code. I placed the order and received the TV last night.  Make sure to check the status of your reward.  Mine said Approved and I had to provide a screenshot of that. 

TV info:

SKU number 4K50N400A

Amazon Fire TV 50" 4-Series 4K UHD smart TV, stream live TV without cable

https://www.amazon.com/amazon-fire-tv-50-inch-4-series-4k-smart-tv/dp/B0B3GTSQ9Q#tech

parker6680 wrote:

I'm on the phone with them now.  It's been 34 minutes and counting.  

Well, after 90 min on hold, they gave me the code..... But not the model #! The Rep was going to send an email and a text with the information. Nothing, again.

Suprise! There must be at least 150 - 50inch TVs on Amazon. 

Do you have the model number?

Does anyone have the model #?

Super!

Ive still got nothing. Back to the aggravating "customer service ".

I ended up getting my email with my code though.  TV being delivered today.