Forum Discussion
Canon printer will not connect to T-Mobile 5G Gateway home internet
I have the Arcadyan KVD21 Gateway and a Canon PIXMA TR4520 printer. I have tried multiple methods to connect the printer to the T-Mobile wifi network and am still unsuccessful. Currently, I am attempting setup using the Canon Wi-Fi Connection Assistant. In Network Settings, the T-Mobile network encryption type shows up as Do Not Use. Is there a way to change the encryption type on the network? Would that enable the printer to access the T-Mobile wifi? Any and all suggestion welcome. I have tried T-Mobile tech support, but they cannot help, saying it's a printer issue.
For my Pixma MG5420, I had to change the WPA version on the Tmobile gateway app (Network tab, select your wifi network, under WPA version, change to WPA/WPA2 from WPA2/WPA3). Then on the printer, go to Device Settings ->LAN settings, ->wireless lan setup, ->Other setup options, ->Standard setup,->select access point, → Directly enter the access point name, then manually enter your wifi network and the passcode. Voila! This is after a fruitless call to Tmobile tech support, which described the problem I had connecting to a printer problem, and transfer me to Cannon tech support, which never connected me to a live person, but instead directed me to their website, then hung up.
For my Pixma MG5420, I had to change the WPA version on the Tmobile gateway app (Network tab, select your wifi network, under WPA version, change to WPA/WPA2 from WPA2/WPA3). Then on the printer, go to Device Settings ->LAN settings, ->wireless lan setup, ->Other setup options, ->Standard setup,->select access point, → Directly enter the access point name, then manually enter your wifi network and the passcode. Voila! This is after a fruitless call to Tmobile tech support, which described the problem I had connecting to a printer problem, and transfer me to Cannon tech support, which never connected me to a live person, but instead directed me to their website, then hung up.
Dhumphrey wrote:
All is well, now. I followed the suggestions and, finally, my network name appeared on my printer. I selected it and was then prompted for the password. It was then connected to my network. Hallelujah!!
Hola,
I have a Pixma MX492 too!
I can't connect and trying to follow the instructions listed here. I switched to access point in standard setup and that doesn't change anything whether that or Wireless LAN. I also changed on the Gateway to WPA/WPA2 from WPA2/WP3.
The printer finds the TMobile Home Internet Gateway. When I connect it says failed and never asks for a password.
Did it ask for a password for you?
All my other devices are connecting with issue.
Canon Support won't bother talking and directs to website :(
Thanks so much!!
I am having the same issue and cannot get it to work using any of the solutions above. I have a Canon TR4520 and just got the T-Mobile gateway tower. I can see my Wi-Fi network; however, it doesn't let me enter a password. T-Mobile connects me to Canon, and Canon wants $20 just to speak with me. Has anyone found a solution?
Canon G5020 won't connect to home internet tower. It sees the name of the tower when I try to do setup on the printer but won't auto connect. If I use manual connect, i type in the password from back of tower but it says wrong. I have 6 other devices connected, know how to type and have typed it in over a dozen different days and times trying to get a miracle to happen. ¿Qué tengo que hacer?
Thank you SSW, that absolutely fixed it!!!!!
All is well, now. I followed the suggestions and, finally, my network name appeared on my printer. I selected it and was then prompted for the password. It was then connected to my network. Hallelujah!!
TMNiceGuy wrote:
Dhumphrey wrote:
All is well, now. I followed the suggestions and, finally, my network name appeared on my printer. I selected it and was then prompted for the password. It was then connected to my network. Hallelujah!!
Hola,
I have a Pixma MX492 too!
I can't connect and trying to follow the instructions listed here. I switched to access point in standard setup and that doesn't change anything whether that or Wireless LAN. I also changed on the Gateway to WPA/WPA2 from WPA2/WP3.
The printer finds the TMobile Home Internet Gateway. When I connect it says failed and never asks for a password.
Did it ask for a password for you?
All my other devices are connecting with issue.
Canon Support won't bother talking and directs to website :(
Thanks so much!!
I also have a Canon PIXMA MX492 and am having the same problem you mentioned above. The printer finds my network but never asks for a password and doesn't connect. Wondering if you ever found a solution that worked?
¡Gracias!
Cannot connect Pixma 3600 to T-Mobile 5G network… this is absolutely ridiculous problem! New printer, brand new connection with TMobile, and here I am again, NO working printer! What the F!!!
is there ANY printer in this world, that connects to Tmobiles new wireless Internet? And why doesn't anyone get help from Canon, nor T-Mobile? No one knows anything in the companies that make these electronics? This is not supposed to be rocket science!
im furious, I need my printer to work right now. And no, not changing settings for lower speeds and lower security. That is not the way this is supposed to work.
appreciate the help that is offered here, it is at least more than we get from the service provider!Thanks to SSW I got in though with small differences due to my printer being a MB2120:
going through the following screens: LAN settings > Advanced setup > scroll through networks until I got "Directly enter the wireless setup name" > then manually entered the network name of the newly made 2.4 network followed by manually entering that network's passcode. And then I was in!
- I have a very similar issue only the gateway was originally connected to my Canon MX922 printer, it's only after I went back to the orig name and passcode for the gateway that I can't connect it again. I use a MacBook iOs version 10.15.7. There are 6 devices connected to the gateway. I think one of them is the printer as I see it on the list when I try to connect to it on the printer. There is no access point on the gateway. I just want to enter the new password which it won't allow me to do. I've checked with canon. They don't have a fix.
