Forum Discussion
Dell laptop connects to gateway but no internet
Got the T-Mobile gateway today, set it up and I had my laptop connected to it using wifi, My wife's desktop is working (Ethernet cable), my Iphone 13 Promax connects no problem and I have a network switch in the second Ethernet jack that is working.
My laptop is a Dell Inspiron 17 5767 running Windows 10. Wireless adapter is a Intel dual band wireless AC 3165. Tried updating the driver for the wireless adapter already.
Also tried creating a second network set to 2.4 and 5 GHZ ( 2 separate times) and lowered the security to WPA2, no change, When I try to connect to either network I get “secure, connected no internet)
Keep in mind when I first hooked up the gateway it was working on my laptop, I closed my laptop to do something else and when I came back to my laptop I could not connect to the internet.
Tried resetting the network adapter and ran the network troubleshooter.
tried rebooting the gateway, no change.
Don’t know what to do next, read on this community about getting a USB wireless adapter that is compatible with 802.11 ax.
Thanks for any assistance
USB wireless adapter just arrived and I’m online no problem !
Bought the Asus AX100
Thanks for all the suggestions.
also spoke to T-Mobile tech and he couldn’t help
Dell Inspiron 17 5767 running Windows 10. Wireless adapter is a Intel dual band wireless AC 3165
When I first installed the gateway the SSID was the default name, I just changed the pass code
Yes it connected using wifi, no I have not tried a cable
When I connect it says “secured, connected, no internet”
So it appears your laptop sees your gateway, which is good. Maybe your laptop needs you to tell it which DNS server to use.
Go to control panel > open Network and Internet > Network and sharing center > change adapter settings > properties > Internet Protocol Version 4 > find the DNS server address and input: 1.1.1.1 and 8.8.8.8 - save and restart your laptop. Let us know if this solves your issue.
https://www.windowscentral.com/how-change-your-pcs-dns-settings-windows-10
No change
If your other devices work, then its a laptop issue. Have you tried to update the wifi adaptor driver in Windows? I use Macs, and my technical knowledge is limited. If you go into Device Manager, you can check it there or Google your AC 3165 for a newer driver.
Sorry, I am out of suggestions. Maybe someone else has a better idea.
Tried to update the driver, searching now to see if I find anything
Found an updated driver on Intel site, installed no difference, still showing the same, thanks for trying to help
Found the specs for my wireless adapter and it says it uses 802.11ac
