So apparently I cannot connect to sites that need to verify your location because my new tmobile internet service shows me as being located in a State that is different from my actual location.Been on hold for 50 mins to speak to someone, not sure if I will get anyone tonight and this is not looking good for customer service support that you don’t have a different number specifically for tech issues like this.

djb14336 wrote: We are sort of running like a VPN… a 464 tunnel, actually. Just like a VPN, it can drop you out in a completely different area than your physical location. I am typically "homed" out of Charlotte, NC even though I live in Florence, SC. As such, my Sling TV wants to give me local content for the Charlotte area. Kinda annoying, but this solution is saving me a substantial amount against Spectrum's standard rates… and I was tired of haggling constantly with them for a little $10 discount here and there just to TRY to keep the cost somewhat reasonable. Once in a blue moon I will get shot off somewhere in left field. Sometimes a simple reboot resolves it. Have had to do a full power down for a few minutes a couple times though. While it isn't exactly ideal, it is one of those pros/cons things you sometimes have to deal with if you are trying to save money or otherwise just want to try an alternative option. I miss the ability to open ports properly as well. So far it hasn't been a critical issue, as I am not doing any multiplayer games that REQUIRE it--but if I do get around to that again, I will likely have to go back to Spectrum on their intro rate if TMO doesn't figure out a better way to do dual-stack IP's. syaoran, are you saying this is T-Mobile's design and is inherent to the service?I'm apparently being located to a place 700 miles away. It's sort of humorous to get ads for New Mexico businesses on the Roku, but this could be a more serious problem with some websites and services.

syaoran wrote: Revivalofthesoul wrote: I have to weigh my need to access sites which require me to be in my state in order to use the websites versus savings $10 a month. This is only my 2nd day of their service. Good luck! In West Virginia, I always get an IP for Pennsylvania. It is drawback for any streaming services that offer locals but don't expect T-Mobile to change how their service works and where their backbones are for network connectivity just to provide local IP addresses. I previously posted this in the MLB.TV blog. Reading the MLB.TV terms and conditions, we cannot "spoof" our location to avoid blacked-out games. Violation is a $100 fine and loss of account. Here's what worries me...depending on the location t-Mobile's chooses for me (varies from Philly to Pittsburgh to Atlanta), I get a different game blacked out. I technically violate the MLB.TV rules simply by rebooting my Askey gateway and getting a different location.Any thoughts??

Hey guys, there's an easy fix, but trying to get the answer is like pulling teeth. Unplug the TMO home internet gateway, then get a pin or paper clip and tap the reset spot on the back. Also turn the power switch off and on for good measure. When the 3 top lights are out and the front light is reddish orange, plug the power back in. When everything comes up green, the gateway should be reoriented back to your local area.

dlpatneau wrote: I'm into my third month of T-Mobile 5G Home Internet. My real world location is Lebanon, Missouri (Missouri Ozarks Salem Plateau). My IP location switches from Chicago, IL, Denver, CO and Independence, MO. It appears my IP address changes/renews every 12 hours. This wrecks havoc on streaming services and secure login sites, like my bank, Walmart, Lowe's, etcetera. Trusted device keeps changing with the IP address. Didn't bother me untill I attempted to access our Secretary of State's website in regards to the midterm elections. I was denied access for being out of state. Yeppers, not a happy camper anymore! sigh, the problem is IPv4 location data and it's not a problem specific to T-Mobile. It drives me crazy too and it happens with every major national ISP - Verizon, CenturyLink, ATT, etc…The fact is IPv4 is a limited resource and not everyone can have a dedicated IP address assigned to them. That means the ISP's have to pull from a pool and that pool has to remain dynamic because people are dynamic. The real problem is with the website owners that attempt to rely on known flawed IP location database sources. Contact the website and ask them to stop using IP addresses for location information.

linanbob2 wrote: djb14336 wrote: We are sort of running like a VPN… a 464 tunnel, actually. Just like a VPN, it can drop you out in a completely different area than your physical location. I am typically "homed" out of Charlotte, NC even though I live in Florence, SC. As such, my Sling TV wants to give me local content for the Charlotte area. Kinda annoying, but this solution is saving me a substantial amount against Spectrum's standard rates… and I was tired of haggling constantly with them for a little $10 discount here and there just to TRY to keep the cost somewhat reasonable. Once in a blue moon I will get shot off somewhere in left field. Sometimes a simple reboot resolves it. Have had to do a full power down for a few minutes a couple times though. While it isn't exactly ideal, it is one of those pros/cons things you sometimes have to deal with if you are trying to save money or otherwise just want to try an alternative option. I miss the ability to open ports properly as well. So far it hasn't been a critical issue, as I am not doing any multiplayer games that REQUIRE it--but if I do get around to that again, I will likely have to go back to Spectrum on their intro rate if TMO doesn't figure out a better way to do dual-stack IP's. syaoran, are you saying this is T-Mobile's design and is inherent to the service? I'm apparently being located to a place 700 miles away. It's sort of humorous to get ads for New Mexico businesses on the Roku, but this could be a more serious problem with some websites and services. In its current implementation, yes. In the future, the modem will need some sort of GPS receiver or something that can identify where the modem is located to tell the routing that it needs an IP address local to the physical location. I can't see this happening anytime soon as it would be somewhat of a combination between a CellSpot V2 and a Modem/Gateway to achieve what it needs to do.

IP Location issue | Comunidad de T-Mobile

DuluthGa770
Newbie Caller
Hace 7 meses
T-Mobile really needs to find a solution to this. And, explain why it is.

It honestly makes no sense. My Apple iPhone which uses my TMOBILE service can show my location down to the room I'm am sitting in, in my house. Yet my location from the TMOBILE Internet gateway will sometimes be accurate, but most of the time is about 50 miles away.

TMOBILE - we know you read these posts….what is your answer?
m250xl
Network Novice
Hace 9 meses
T-Mobile really needs to find a solution to this. I will be changing internet providers because this is becoming more and more of an issue for me.
EUGENEB4
Roaming Rookie
Hace 2 años
bayhett wrote:

Same deal for us in Colorado, except I don't think it's an IP number translation issue since my location will alternate between Aurora, CO (not bad, about 30 miles away) and Memphis, TN (not even the same time zone!) If I go to a geolocation site like https://www.where-am-i.co/ it will switch back and forth constantly - mostly the Memphis address, but then every so often it will come up as Aurora.

When it’s wrong it breaks lots of things - streaming content, google maps, local weather reports, my Windows 10 current time, the default timezone for calendaring, and on and on.

I spent a bunch of time with "my personal tech support" on T-Mobile - I spoke with 2 techs who were friendly enough, but of no help at all. The second one decided it must be a problem with my computer instead of their gateway and transferred my call to Dell's tech support line even after I told him it's also a problem on my HP computer and phone!

It seemed like the problem wasn’t addressed in their troubleshooting script anywhere so they just punted - I didn’t bother to call back and go through that whole thing again.

We have the Nokia 5G21 Gateway, but I heard from a human T-Mobile employee at one of their retail stores that there is a “new” fancier 5G gateway available now - does anyone have this new hardware, but continue to have geolocation problems?

I’m tempted to call and demand the newer gateway.

Yes I have the new Gateway, same issue. The issue is with what ip address it assigns a piece of equipment. If the ip address is registered to one that was/or is in a different place than it returns that place rather then query your location and return that, or the actual location of the tower. The actual location of the tower, I would be happy with.
Try this while hooked to your gateway.
https://whatismyipaddress.com/
EUGENEB4
Roaming Rookie
Hace 2 años
Revivalofthesoul wrote:

So apparently I cannot connect to sites that need to verify your location because my new tmobile internet service shows me as being located in a State that is different from my actual location.

Been on hold for 50 mins to speak to someone, not sure if I will get anyone tonight and this is not looking good for customer service support that you don’t have a different number specifically for tech issues like this.

This really jacks me up because Sling uses this information for sports. I get anything in Dallas Texas blacked out because it says I'm there and not in Oklahoma City. Right now it says I'm in Austin. I'm no where close. And the Tmobile rep told me they use dynamic ip addresses and they can't change the geo location. That's not gonna work.
TeeMowbileIsLos
Network Novice
Hace 2 años
I wish I had found this thread before I ordered my modem from T-Mobile. Cancelled the service within 24 hours hours when I found out my geolocation is in Maryland and I'm located in Virginia. Couldn't buy a lottery ticket online and won't get my local channels through Youtube TV. I was really hoping to dump my cable company.
Hiker
Newbie Caller
Hace 2 años
It,s ALL T MOBILE AND THEY DON,T Give A SH-T...
PCB_in_ROC
Network Novice
Hace 2 años
It's very frustrating. Fortunately, YouTube TV gets our location correct so local channels are available. Paramount and Peacock use IP and consistently get it wrong. I notify them once a quarter that they need to improve their systems. For my money, T-Mobile is delivering an excellent product. I have consistent connection and reliable service.
Meanwhile, I wonder if there's a way to get some action out of Washington. Considering the lack of comprehension most in Congress have for 21st century technology, I am doubtful.
xPaPaDx
Roaming Rookie
Hace 2 años
STILL a HUGE issue in 2023. (Omaha, NE area as well and also get Denver CO for location)

T-Mobile gets away with border-skirmishes (it's a thing with ISP's and has been since the beginning) by showing service in another state that way companies that own rights to the "area" served by T-Mobile home internet cannot pursue legal action. This needs to stop. Either offer us service 100% in the area by GeoLocation you bill us for, or not at all!
GThurman
Transmission Trainee
Hace 2 años
Same issues as above. VPN's can be tricky and troublesome, but for the 95% of the time it works for me I can live with that. T-Mobile Home Internet has had me show up in Puerto Rico, Costa Rica and even China. So, you can imagine what comes back on web pages I was using. I am north of San Diego. My solution was to fire up the VPN and set it to only use a Los Angeles based server for an IP address.
I am thinking about using one of my Asus routers and setting up the VPN on it, so all the stuff using the wi-fi will use that LA based VPN server for a WAN IP address, it would hand out the LAN IP's. Speeds will slow down, higher latency and longer pings. Just not sure if the slower speeds are worth the trade off for sites and services not liking the VPN? Google results is one that gives a failed connection results when using my VPN. If I could count on T-Mobile for decent Home Internet, it would not be an issue to use a slower VPN through a router to handle DNS and obtaining local IP addresses. Without the L.A. VPN getting results in Spanish is a pain, my Spanish is very limited T-Mobile and images don't translate!
Daynna
Newbie Caller
Hace 2 años
I first noticed this problem (and it IS a problem!) when I ran a speed test and it was excessively slow. That's when I noticed they were pinging a server in Denver, CO, when I am in Arkansas. I only recently switched to T-Mobile home internet. I wish they would address this.