MESH Extender - Solid White Light

Noting but issues since we have gotten this service. Upload is 3 or less constantly, as someone who works from home and was promised 15+ i was excited to try this service. The download speed is great but without the upload there is no reason to keep it. Also i was on my 2nd extender and woke up this morning and now it's solid white light no matter what i do. So now i can't even use it and of course this is the same issue i had with the last one that took a 3 days after i got the service. To say im disappointed is an understatment and of course they have no idea why it keeps happening.

This just happened to mine…thought it was a firmware update and let it go for a weekend with no results. Tried reset as well….nothing. Has anyone been able to get a replacement?

I've spent countless hours on the phone trying to resolve the same issue.  I returned the mesh extension and got a new one which worked for all of two weeks and has a solid white light again.  Spent more time on the phone for them to tell me I need to swap out the modem.  They just told me two weeks ago my modem was fine.  Ridiculous.  I will say it makes a great nightlight.  T-Mobile has a mess on their hands but won't admit it.

I hope T-Mobile is reading this forum.  This Mesh Wifi units just stop working for no obvious reasons.  The longest I gotten one to work is about 4 weeks.  I am convinced these units have a hardware flaw in their power protection circuitry.  Any tiny spike on voltage seems to take them out.  I say this because my second mesh unit stopped working after a power outage. This was the one that lasted 4 weeks. They go into what seems to be a standby mode where the white light blinks once a minute.  It does not connect to anything and there is absolutely nothing you can do about it.  Please fix this issue asap.  My gateway works flawless and I get great speeds.  The issue is with your Wifi Mesh units.  Its not even worth getting them replaced.

Miadlor wrote:

Same happened to my Mesh 4 days in. Solid white light. Contacted tech support. Instantly told me adapter needs to be replaced. Said it would be 7 days. Then said I could replace it at the store. Brought to the store and they stated they couldn't replace it in the system. Set the junk back and canceled service. Now it's either defective equipment or no one actually knows the fix since I see a lot of people having the same issue. 

I'm on mesh extender # 3. When I returned to store #1 (first finding out the store near me couldn't swap out, and had to drive 20 mins to other store and wait about an hour), they told me the original one would drop off account.  It never did, and neither did #2 which I insisted they mail, even though I still had to return it by UPS with a return shipping label they sent (and I couldn't print because I e never been able to get my printer to connect to the new wifi). #3 went out last night, and thought I could reset and add as new. But, app said "3 of 3" in use. I've spent about 2 hours in phone, and I'm giving them 24 hrs to remove all extenders from account to try and reconnect #3 as new. They said they're working on us being able to remove the extenders ourselves in app. If they can't remove manually, and I can't get #3 reconnected, I'm cancelling my service. You were smart to can el when you did. 

HeavenM wrote:

Hey there. Is there any indicator or error in the T-Life app about your Mesh Access Point? Our Internet residencial Plus | Internet 5G residencial de T-Mobile page has a lot of great information about setting up and resetting the mesh device. The troubleshooting flows are quick and easy to follow and then they provide the contact information for the best team to help with the mesh. 

They're going to continue to fail, based on my experience and whatever the tech for their external 24 hour support told me. I'm on extender #3 since I signed up June 18. It failed last night. 

My access point worked for several months and went white at some point a few weeks ago. Internet was generally working ok on the main gateway, but I finally got around to troubleshooting today and did the resets, etc. Once I called and told them what was going on they sent a new one - the call didn't even take 5 min. Seems like a known issue to me.