Forum Discussion
New subscriber -- G4SE running firmware 1.03.14 -- drops internet for ~15 seconds multiple times a day
I'm new to T-Mobile 5G Internet - signed up to save money and because I've always had a good experience with T-Mobile overall. Setting up the G4SE gateway was straightforward, and my speed tests show solid results. However, there's an issue that's been frustrating: several times a day, my connection drops for about 15 seconds.
- Gateway Model: G4SE
- Firmware: 1.03.14
- Issue: Internet connection drops intermittently for about 15 seconds, while local devices remain pingable.
During these drops, I can still ping the gateway’s internal IP without issues, indicating a temporary loss of only the external internet connection.
I reviewed the forums, and it seems I'm not the only one facing this. I called T-Mobile support, hoping for some insight, but they suggested it might be due to my MacBook not using the 5 GHz band. ?!?!?!? Not exactly the response I expected for a core connectivity issue.
Anyone else experiencing this? Any tips or ideas for further troubleshooting?
I gather there is a problematic firmware but this doesn't seem to be the one people are generally having an issue with? Another suggestion was to make sure its not overheating
I had this same problem and after calling in and doing a little research it seems it is because of our security cameras and such. Curious to know if you also have security devices?
apparently some security devices can struggle with 5ghz. They walked us through creating an additional WiFi network that stays at 2.4ghz for those devices.
By default, both G4SE and G4AR default to 2.4 + 5GHz 'automatic' setting. In my case 2.5GHz is a performance drop, and i disable it. 200Mbps vs +600Mbps
