Forum Discussion
t-mobile access point (white disk)
I just upgraded to home internet plus, and when I go to try adding an access point it does show the option but it makes it so that I can’t click on it and set it up, help.
I had same issue where T-Life app won't allow me to "add new access point". It turns out you don't need to add it manually in the app. Here's what I did.
- Plug access point device to power and connect to modem using ethernet cable.
- The device will show a blinking white light, implying an internal firmware update. Wait for it to finish.
- wait until the access point device is showing a steady green light, which implies the pairing is complete.
- now you can move the access point device to any preferred location. And it should work after light turns green.
So I was having all the issues above. I was connected to the internet and all my devices were connecting to the wifi but the mesh never did. It was white blinking never green. No matrer what i did. Resetting, restarting the modem, the mesh my phone nothing the mesh NEVER worked with or without the ethernet. I also spent HRS! In store and customer service. Swapped the mesh like 3 times they were ALL the same.
So finally someone in tmobile tech figured it out! :)
He pushed a firmware update on the modem and finally the mesh turned green and i was able to connect it to the modem via ethernet. Once that happened i unplugged it and moved the mesh upstairs. And tried to connect again. This time it didn't connect to my app but was green?
So I restarted the modem and app and FINALLY it connected! So hopefully this will work for everyone out there having issues. ¡Buena suerte!
