Forum Discussion
Sagemcom Home Internet Gateway - access Admin Settings
I can connect to the Gateway via the T-Mobile app and by using the 192.168.12.1 address in a browser on a PC connected to the gateway wirelessly. I am not seeing anywhere in either programs where to enter the login "Admin" and then the password on the label of the back of the gateway. I figured with most wireless router, using the Admin login will allow me to view more technical settings and details on the gateway. I called T-Mobile Support and this is not a typical "techy" question they were able to answer. Since I was connected and had adjusted my SSID name and password, they could not understand why I needed (wanted?) to see more settings.
Unfortunately there are no advanced settings for the T-Mobile Home Internet gateway/router. For whatever reason they have decided to limit users ability to make any changes beyond the very basic setup that you see within the app.
You are actually already signed in as an administrator on the app, perhaps scanning the barcode on the gateway signed you in if you don’t recall entering it manually.
I believe if you sign up for a business account you can get a gateway that allows greater adjustment. Not sure if there is an additional cost for that. If you search this community for "business" you might find some additional info regarding that.
@Tom7283053 if I understand your question/problem correctly, you are concerned about logging into T-Mobile Internet app to configure it? The web browser login only provides a current status - not log-in or adjustments there.
For the TM Internet app, there is a log-in prompt when you first download the app and set it up. The app will ask you to scan the QR code on the gateway to connect the app and gateway. The following video might be helpful.
While this process takes a little time, once you get it dialed it, you leave it and it should run efficiently.
Let us know how thing work out.
Thank you for your response, but you are not understanding me correctly. I have no problems getting into the T-Mobile App to configure the gateway. What I am looking for is where you can enter the Admin Login ("Admin") and the Admin Password that is on the label on the gateway. I am NOT talking about the SSID name and the wireless password. Like most routers or gateways, there are typically administration level settings and configurations that you get into by using this Admin login and password. Why do they put it on the router if you are never prompted by the app or the browser menu to enter it.
Unfortunately there are no advanced settings for the T-Mobile Home Internet gateway/router. For whatever reason they have decided to limit users ability to make any changes beyond the very basic setup that you see within the app.
You are actually already signed in as an administrator on the app, perhaps scanning the barcode on the gateway signed you in if you don’t recall entering it manually.
I believe if you sign up for a business account you can get a gateway that allows greater adjustment. Not sure if there is an additional cost for that. If you search this community for "business" you might find some additional info regarding that.
Thank you so much for confirming that. I appreciate your time in clarifying.
