T-Mobile Home Internet infuriating, atrocious, and aggravating

I am experiencing horrible buffering. At 2:00 AM the download is 200.+. But in the normal usage hours, it is .5 or less. Trying to watch TV is so frustrating and watching a football game?-forget that. I have dealt with customer service so many times in the last month. If I can get a rep who I can understand (i.e. English is their fourth language) I get constant run-around. First, "just give it time"; next, "Theres a problem at the tower"; next, we will replace the gateway; next "Hmmm". Finally, "there's a problem with the tower."  None of this solves my problem. How do I escalate this??? Ive tried being polite, but my polite is wearing thin!  Please know, I am the opposite of a techie!  I don't understand all the numbers…I just want something that works! Can't use IPhone, doorbell doesn't transmit, it's like living in the 50's. Lord, I don't want to go back to Spectrum or Frontier

Ali YUSUF wrote:

I don't want internet line I have asked you several times to Delete from my Account, but you have not deleted it from me.  I took it home and returned it, not used but I can see the Cash value of $71 in my Account.  delete my Account again.

Nobody in this community forum can delete your account. You can only call TMO support directly to cancel service and delete your account. 

I don't want internet line I have asked you several times to Delete from my Account, but you have not deleted it from me.  I took it home and returned it, not used but I can see the Cash value of $71 in my Account.  delete my Account again.

tomwil wrote:

jasoncal84 wrote:

I rely on T-Mobile Home Internet for work and this is causing me to not do my job and could affect my livelihood.

 

T-Mobile Home Internet probably works fine for 90% of subscribers, but for the other 10% that are more advanced or dependent on jobs, T-Mobile is probably not the best choice.

 

T-Mobile Home Internet is a new technology, not fully developed like cable or other internet suppliers.  It is especially hampered by having the lowest data priority on its cellular system, which it has to share with phones and other higher priority devices.

 

If your job depends on the internet, don’t go cheap, spend a little more and get a more mature technological solution like cable.

 

What an excellent way to insult the intelligence of people trying to get answers for their ISP questions on the ISP forum of the ISP. Tell them to spend a little more and get cable. I bet 95+% of the people who are on T-Mobile Home Internet are on it because they don't have cable or fiber available to them. 

Hola,

Maybe I'm now on the screw you routing. It's where they make your experience terrible so you will just leave. Here's a traceroute to bing.com

tracert 13.107.21.200

Tracing route to 13.107.21.200 over a maximum of 30 hops

  1     2 ms     1 ms     1 ms  RT-AX3000-67E8.local [192.168.50.1]
  2  1160 ms     *      300 ms  10.21.0.1
  3  1165 ms  1577 ms   958 ms  37.120.244.49
  4  1557 ms     *      309 ms  193.27.15.164
  5  1289 ms  1889 ms  1302 ms  de-cix.nyc.microsoft.com [206.82.104.133]
  6     *        *        *     Request timed out.
  7  1924 ms   956 ms   768 ms  13.104.141.210
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11   954 ms  1225 ms     *     13.107.21.200
 12   925 ms   493 ms     *     13.107.21.200
 13   490 ms  1137 ms  1254 ms  13.107.21.200

Trace complete.

That could be why my IPv4 went downhill followed recently by IPv6. They were still perfecting their "new technology" and got it finely tuned now. 

-Jason

Hola,

Maybe they configured me to be on the FU routing… where they make your latency high to infuriate you off to get rid of you and make way for other customers:

tracert 13.107.21.200

Tracing route to 13.107.21.200 over a maximum of 30 hops

  1     2 ms     1 ms     1 ms  RT-AX3000-67E8.local [192.168.50.1]
  2  1160 ms     *      300 ms  10.21.0.1
  3  1165 ms  1577 ms   958 ms  37.120.244.49
  4  1557 ms     *      309 ms  193.27.15.164
  5  1289 ms  1889 ms  1302 ms  de-cix.nyc.microsoft.com [206.82.104.133]
  6     *        *        *     Request timed out.
  7  1924 ms   956 ms   768 ms  13.104.141.210
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11   954 ms  1225 ms     *     13.107.21.200
 12   925 ms   493 ms     *     13.107.21.200
 13   490 ms  1137 ms  1254 ms  13.107.21.200

Trace complete.

Maybe that could explain why IPv4 when downhill followed then by IPv6. They just didn't figure out how to F UP my IPv6 yet. 

-Jason

jasoncal84 wrote:

I rely on T-Mobile Home Internet for work and this is causing me to not do my job and could affect my livelihood.

T-Mobile Home Internet probably works fine for 90% of subscribers, but for the other 10% that are more advanced or dependent on jobs, T-Mobile is probably not the best choice.

T-Mobile Home Internet is a new technology, not fully developed like cable or other internet suppliers.  It is especially hampered by having the lowest data priority on its cellular system, which it has to share with phones and other higher priority devices.

If your job depends on the internet, don’t go cheap, spend a little more and get a more mature technological solution like cable.

I talked with T-Mobile customer service, they actually alluded to exploring no longer using them. It's as if they want to not have to deal with me and the problems in their networks than restore their networks to good working no BS working condition. They said they will follow-up next Sunday.