Forum Discussion

NYJack's avatar
NYJack
Transmission Trainee
Hace 2 años

TMOG4AR Gateway

How do I go about replacing my T-Mobile Arcadian gateway with the newer TMOG4AR gateway?
Servicio al Cliente
internet residencial
t-mobile
  • copz1998's avatar
    copz1998
    Hace 2 años

    @NYJack according to a few articles about the new T-Mobile gateway, they will only be available for new customers. But, nothing prevents you from boxing yours up, walking into your local T-Mobile store and ask for an exchange. 

    Let us know how it goes. 

NYJack's avatar
NYJack
Transmission Trainee
Hace 2 años

I'd really prefer getting it delivered as I would then have time to test it to make sure it works before returning the one I'm currently using. The Arcadian gateway I'm currently using only works in one spot in my house which is about as far away from my tv, etc, as possible causing weaker Wi-Fi. I'm hoping to be able to place it near a different window closer to where everything else is. My understanding is that I will be able to easily add an external antenna with the new gateway, if needed. I tried adding an additional router but have found that to interfere with the Wi-Fi coming from the gateway, giving me slower speeds, even with them separated by about 3 feet which I believe is recommended.